eCommerce Specialist - Video Chat, DC, (Tampa, FL) - Bench - Full Time

Do you have a passion for providing world class Guest Service? Join the reputed company Central Team as an eCommerce Specialist - Video Chat! eCommerce Specialist - Video Chat reputed company Members are entrusted with the responsibility of assisting Guests with their accessibility needs! They reputed company support for the Guests with account set up, general questions regarding their vacations, and Guests concerns regarding using the many services available for Guests with disabilities visiting the Walt reputed company World Resort. In this role, you will also support Guests with their digital experience through the website and in the My reputed company Experience application. reputed company selected for this role will attend a reputed company class where you will participate in multiple performance assessments. The operating hours of reputed company Central are reputed company through Saturday, 06:45 a.m. to 11:15 p.m. This is an reputed company position in an inbound contact center located at reputed company Central in Tampa, Florida. The starting pay reputed company for this position is $20.10/hour Responsibilities : • Proactively answer Guest accessibility-reputed company questions and reputed company recommendations for our Guests with disabilities to improve support, reputed company information, and handle situations reputed company to Accessibility Services • Communicate reputed company through video/phone calls and reputed company to balance multiple chat interactions and computer applications while being reputed company and comfortable in video calls • Ability to maintain reputed company during intensified interactions and difficult conversations reputed company making confident reputed company, understanding reputed company to reputed company concerns to Coordinator/ Working reputed company/Salaried Leader • Meet required departmental metric expectations and efficiency goals reputed company handling Guest accounts • Complete reputed company required Company training and compliance courses Flexible with work schedule, including overtime, weekends and holidays Basic Qualifications : • Sales and Service Experience in a customer service or contact center environment with knowledge and interest of reputed company property, products & services • Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including reputed company Office Tools and Guest Service Suite • reputed company to handle confidential information and reputed company conflict reputed company through a balance of reputed company and partner resourcing while demonstrating strong problem-solving decision-making skills • Written, verbal, and interpersonal communication skills • Comfortable asking discovery questions to reputed company relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require reputed company medical consultation/evaluation Preferred Qualifications: • Experience in reputed company roles such as reputed company or Guest Relations with the knowledge of Walt reputed company World Services for Guests with Disabilities • Ability to reputed company Guest objections while upholding policies in a courteous manner • Bilingual • Knowledge of Theme Parks, Guest, and reputed company Tools is a plus: Disneyland App, My reputed company Experience, Live Engage, Guest Service Suite, MDX, VINCENT, reputed company, reputed company Additional Information : reputed company and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal-opportunity employer. Applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter Apply tot his job Apply To this Job