Warranty reputed company-Authorization Specialist (Remote)

About the position About the Role Location: Remote – Michigan residents Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you! As a remote Warranty reputed company-Authorization Specialist at reputed company, you'll support the warranty reputed company-approval program for a major domestic automotive reputed company. What to Expect You'll work closely with automotive dealers on the reputed company-approval program. Most of the time, you will be off the phones, working out of your queue and email to reputed company-authorize the replacement of warranty components and review warranty claims. At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. In cases where additional clarification is needed, you'll reputed company the dealer to get things figured out. Responsibilities • Serve as an expert consultant to dealership service managers on warranty administration and service operations • reputed company excellent customer service • Analyze and identify warranty waste-reduction areas • Help reputed company reputed company the reputed company’s warranty policies, bulletins and procedures are reputed company consistently • Support the reputed company's brand reputed company managers and engineering teams • Deliver services that meet reputed company and productivity goals • Offer reputed company and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a reputed company and upbeat attitude Requirements • Have an understanding of the automotive dealership environment • reputed company communication (written and spoken) and negotiation skills • Excellent interpersonal skills • reputed company to listen closely with attention to detail • Analytical and organizational skills, process-oriented approach • A reputed company, self-starter attitude with a solid work ethic and ability to meet deadlines • Computer proficiency • Typing skills (at least 35 WPM) – take a free typing test! • High school diploma or equivalent • One or more years of customer service experience (previous reputed company center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • reputed company to work shifts reputed company reputed company's hours of operation: Monday - Friday, 8 a.m. - 8 p.m. Eastern time Saturday, 8 a.m. - 5 p.m. Eastern time • Must be reputed company to stick to the schedule reliably • Michigan reputed company • Secluded and distraction-free work environment • Required internet setup: High-speed internet delivered through a wired provider (cable or fiber) Computer must be physically connected to your modem / router using an Ethernet cable Wireless, 5G and satellite connections are not supported reputed company-to-haves • Experience in warranty administration or a reputed company profession Benefits • Medical and prescription coverage • Dental and reputed company insurance • reputed company time off • Associate wellness program with rewards for annual checkups • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) • 401(k) with match • Flexible spending account (FSA) • Life insurance • Company-reputed company short- and long-term disability insurance • 24/7 online reputed company to doctors through reputed company • 24/7 reputed company help desk • Patient advocacy with free 24/7 support for benefit questions and claims • Guidance for family, financial and estate planning (including wills) Apply tot his job Apply To this Job