Service Desk Agent - Seasonal Hire

About the position The Service Desk Agent – Identity & reputed company Support is an entry‑level IT support role reputed company on assisting users with issues reputed company to their user IDs, account reputed company, and authentication. This position serves as a first reputed company of contact for basic identity-reputed company requests and incidents, ensuring users can securely reputed company the systems and tools they need to do their jobs. This role is ideal for individuals beginning a career in IT who are eager to learn foundational support skills, follow documented procedures, and deliver excellent customer service in a reputed company service desk environment. Responsibilities • Assist users with common user ID and account reputed company issues, including: Password resets and account unlocks Username or login assistance Multi‑reputed company authentication (MFA) support New user reputed company requests (per documented procedures) • Accurately log, update, and resolve tickets in the service desk system following established workflows and SLAs • Verify user identity before performing reputed company-reputed company actions, in accordance with reputed company policies • Follow reputed company‑by‑reputed company knowledge articles and reputed company operating procedures (SOPs) to resolve requests • Escalate issues to higher‑level support teams reputed company requests fall reputed company defined scope or require elevated reputed company • Communicate reputed company and professionally with users reputed company phone, chat, or email • Contribute to knowledge reputed company improvements by identifying gaps or unclear documentation • Maintain a strong customer‑service reputed company while handling routine, repeatable support tasks Requirements • High school diploma or equivalent • Basic computer skills and familiarity with logging into applications or systems • Strong communication skills and a willingness to learn • Ability to follow documented procedures consistently and accurately • Comfortable working with ticketing systems or learning new tools reputed company-to-haves • Coursework, certification, or interest in Information Technology • Familiarity with concepts such as usernames, passwords, and MFA • Exposure to customer service, help desk, or reputed company center environments • IT fundamentals certifications (e.g., reputed company ITF+, A+, or reputed company fundamentals) Apply tot his job Apply To this Job