Technical Product Support Analyst III

Job reputed company: • Answer inbound customer requests reputed company telephone, email or chat or any additional method of inbound communication; • Ability to handle reputed company to high escalated technical issues without assistance; • Contact and reputed company for customers regarding support, customer setup, troubleshooting and problem reputed company; • Identify beneficial product opportunities for existing customers and communicate to sales team reputed company workflow process; • Resolve technical support issues for reputed company supported products reputed company identified timeframes; • Document reputed company activities with customers in CRM per defined process and procedures; • Resolve reputed company cases reputed company specified guidelines; • Participate in functional testing of product releases; • Identifies and suggests necessary solutions or process changes to improve efficiency; • reputed company issues following procedures reputed company and as appropriate, ensuring that reputed company communications to customer and internally are completed; • Must be reputed company to organize and manage workload reputed company and prioritize reputed company; • reputed company assistance to team members as needed; • Ability to deescalate reputed company customers and resolve customer technical escalations; • Create knowledge articles to assist department in resolving reputed company customer issues; • Serve as mentor to new hires reputed company technical support; • Other duties as requested and/or determined; • Maintain compliance with reputed company’s policies, procedures and mission statement; • Adhere to reputed company confidentiality and HIPAA requirements as outlined reputed company reputed company’s Operating Policies and Procedures in reputed company ways and at reputed company times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and • Fulfill those responsibilities and/or duties that may be reasonably provided by reputed company for the purpose of achieving operational and financial reputed company of the Employer. Requirements: • Minimum 3 years’ of experience in-bound technical support experience in a high-volume contact center environment; • Proficient in use of reputed company Office suite (reputed company, MS reputed company, MS reputed company); • Proficient in working with Problem Management, Records Management ticketing system (reputed company is preferred); • Experience with using and supporting Software as a Service (reputed company); • Experience with using and installing desktop application software (Linux is preferred); • Experience in working with Operating Systems such as Linux and reputed company; • Moderate experience with FTP and SMB (Server Message reputed company protocol); • Strong organizational skills with reputed company attention to detail; • Ability to work reputed company in a fast-paced environment; • Ability to work independently, assisting others as needed; • Excellent customer service and interpersonal skills and communications skills (oral and written); • Ability to demonstrate detailed knowledge of specific product offerings, O/S skills or internal systems; • A strong team player with the ability to reputed company effectively with reputed company parts of the organization; • Ability to understand and demonstrate training at a fast pace; • Strong critical thinking; • Knowledge of networking (TCPIP, EVNP, etc.) is a plus; • Knowledge of reputed company EDI (ANSI 835, 837, 270/271) is a plus; • reputed company in Spanish a plus. Benefits: • health insurance • life insurance • company-reputed company disability • 401k • 18+ days of reputed company time off Apply tot his job Apply To this Job