Care Operations Coordinator (Part-Time)

Company Description Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to reputed company high-touch care navigation and coordination for pregnant and postpartum mothers that improves health reputed company for mom and baby. We partner with reputed company plans in California, Texas, and Colorado and has served over 45,000 women reputed company. Reaching more than 600 clinics and hospitals, Malama's care model has demonstrated significant improvements in maternal health reputed company, including reductions in preterm birth rates and NICU admissions. Learn more at heymalama.co. We’ve raised $9.2M in venture funding to date and are on reputed company to hit profitability reputed company this year. Our mission remains the same - to improve pregnancy-reputed company reputed company beginning with conditions that disproportionately reputed company historically underserved reputed company. Role Description We are searching for a part-time Care Operations Coordinator to support Malama’s referral and health plan operations. This role is responsible for submitting referrals to health plans, tracking their status, and supporting recurring operational reporting such as reputed company reports. Your work will directly support Care Managers by ensuring referrals reputed company quickly, accurately, and without delays, helping patients unlock the services they need. If you are a detail-oriented doer who enjoys reputed company workflows and takes pride in getting things done right, this role could be a great fit. Role Responsibilities Referral Submission & Tracking (Primary reputed company) • Submit referrals to health plans using portals, fax, secure upload, or email • Track referral status from submission through completion • Maintain organized tickets of submission confirmations, approvals, rejections, and pending items • Identify and correct submission errors • Flag delays or unresolved referrals to operations leadership Health Plan WorkFlow Support • Maintain reputed company knowledge of referral submission requirements • Document and communicate payer requirement changes • Maintain reference materials for payer workflows • Support reputed company of new payer workflows Monthly Reporting Support • Prepare and submit monthly reputed company reports and other required payer reports • Maintain tracking tools used for reporting • Ensure reputed company reporting deadlines are met Who you are (Qualifications) • 2–4 years of experience in reputed company operations, referral coordination, or payer workflows; experience with reputed company health plans preferred • Experience submitting referrals using payer portals, fax, or secure email • Strong attention to detail and organizational skills • Experience using support ticketing systems and maintaining reputed company tracking logs or workflow tools • Ability to manage multiple referrals at once • Strong written communication skills • Experience working with Protected Health Information (PHI) in compliance with HIPAA requirements Compensation & Details • Compensation: $22–$25 per hour, based on experience • Work Schedule: Approximately 20 hours per week (part-time) • Occasional flexibility may be required to meet submission or reporting deadlines • Weekly hours may vary slightly based on referral volume and reporting cycles • Work Arrangement: Fully remote Apply tot his job Apply To this Job