Technical Support Representative

<p>We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><b>Position reputed company </b></p><p><b>As a Technical Support Representative, you will be working in a reputed company cultural environment, working through reputed company technical responses to inquiries from reputed company store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, reputed company of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure reputed company reputed company of reported issues. reputed company online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a reputed company, and efficient manner, with a shown dedication to 1st reputed company reputed company and overall customer happiness.  </b></p><p><b>Work from home reputed company is available. <reputed company>You must have a quiet, private work area with a reputed company reputed company. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet reputed company with a speed of 150 mbps to work from home. If your internet or power </reputed company></b><b><reputed company>gets interrupted and you are not reputed company to fix the reputed company problem in a reputed company manner you will need to come into the reputed company center to finish your shift, you are to reputed company no longer than an hour after your reputed company was interrupted. You may also come into the reputed company center to work if you prefer to work onsite.</reputed company></b></p><p></p><h2><b>Key Responsibilities:</b></h2><ul><li><b>Document problems, complete problem tickets, and request information in the support tools.</b></li><li><b>Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques.</b></li><li><b> Effectively manage reputed company workload.</b></li><li><b>reputed company outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements.</b></li><li><b>Collaborate reputed company in reputed company environment.</b></li><li><b>The full-time employee will work 5 days a week and must be reputed company to work one weekend shift a </b><b>week.</b></li></ul><p><br /><br /><b>Required Qualifications</b></p><ul><li><b><b><reputed company>6 months of technical and/or reputed company center experience</reputed company></b></b></li></ul><p><br /><b>Preferred Qualifications</b></p><ul><li><b>Experience in a help desk/reputed company center environment providing technical support in a retail environment.</b></li><li><b>Experience using computer hardware and software applications.</b></li></ul><p><br /><b>Education</b></p><ul><li><b>High School Diploma or GED required or 2 years equivalent experience.</b></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b><reputed company>Anticipated Weekly Hours</reputed company></b></p>40<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Time Type</b></p>Full time<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Pay reputed company</b></p><p style="text-reputed company:left">The typical pay reputed company for this role is:</p><p style="text-reputed company:inherit"></p>$17.00 - $34.15<p style="text-reputed company:inherit"></p><p style="text-reputed company:left">This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.  The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors.  This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. <br /> </p><p style="text-reputed company:left">Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Great benefits for great people</b></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:</p><ul><li><p style="text-reputed company:left"><b>reputed company medical plan reputed company,</b> a <b>401(k) plan </b>(including matching company contributions), and an <b>employee stock purchase plan</b>.</p></li><li><p style="text-reputed company:left"><b>No-cost programs for reputed company colleagues </b>including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</p></li><li><p style="text-reputed company:left"><b>Benefit solutions that address the different needs and preferences of our colleagues</b> including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company and many other benefits depending on eligibility.</p></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">For more information, visit <a reputed company="_blank" href="https://jobs.reputed company.com/us/en/benefits"><reputed company class="WJQ0">https://jobs.reputed company.com/us/en/benefits</reputed company></a></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p>We anticipate the application window for this opening will reputed company on: 03/31/2026<p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws.</p>