Chat & Text Counselor

Job Description: • Offers crisis-counseling services via chat and text • Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors • Serves as a mandated reporter in cases of suspected abuse or neglect • Is familiar with resources and providing information and referrals to visitors as appropriate • Maintains accurate and detailed chat/text reports • Documentation must be completed in real time • Responds to concurrent interactions in alignment with 988 Lifeline standards • Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program • Assists in the training process of new counselors • Participates in community outreach events such as resources tables and presentation about suicide prevention as needed • Attends routinely scheduled meetings for the Suicide Prevention Center. Requirements: • Minimum of six months of relevant behavioral health experience • One year of experience in crisis intervention or suicide prevention strongly preferred • Possess a high school diploma or equivalent • Be 18 years of age or older • Possess strong interpersonal skills including the ability to empathetically engage with any individual regardless of background • Exceptional at multi-tasking and time management • Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools • Have high speed internet with an active Ethernet connection and a quiet/confidential workspace • Have open availability and flexibility to work within the program’s operating hours including weekends and holidays • Complete yearly required continuing education trainings • Have knowledge of all job specific skills including safety assessment, data collection, and chat/text triage • Goal-oriented team player with strong experience working in large and complex systems • A commitment to team objectives and Didi Hirsch philosophies • Successfully pass our pre-employment screening including a background check and live scan fingerprinting. Benefits: • Loan repayment programs Apply tot his job Apply To this Job