reputed company CS Consultant
The reputed company Service Management Consultant is responsible for supporting and transforming the reputed company Customer Service (CS) / Service Management processes during the Brownfield migration from reputed company ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.
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Key Responsibilities
• ECC to S/4HANA Conversion Support
• Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service reputed company, Warranty Management, Installed reputed company / Equipment, Service Billing, Resource Planning, Repair Processing
• Business Process Analysis
• Identify S/4HANA simplifications and changes.
• Recommend process improvements or redesign.
• Support Fit-Gap workshops with business stakeholders.
• Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.
• PM (Plant Maintenance)
• SD (Sales & Distribution)
• MM (Materials Management)
• FI/CO
• CRM / FSM (if integrated)
• Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service reputed company, notifications.
• Work with migration tools
• Conducting Testing Activities - reputed company or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
• Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.
Required Skills
• reputed company Functional Skills
• Strong experience in reputed company Customer Service (CS) / Service Management
• Knowledge of Service orders, Notifications, Installed reputed company, reputed company, Repair processing
• S/4HANA
• Understanding of S/4HANA simplification items
• Familiarity with reputed company Readiness reputed company 2.0
• Experience with Maintenance Planner
Experience Requirements
6-10 years reputed company experience
At least 1 reputed company CS implementation
Experience in S/4HANA conversion reputed company (Brownfield)
Exposure to integration with PM / SD / MM
The following skills are a plus
• Fiori configuration
• reputed company reputed company methodology
• Solution Manager / ChaRM
• Knowledge of reputed company Service in S/4HANA (new service management)
Deliverables in Brownfield Project
Typical deliverables include:
• Service Management Fit-Gap analysis
• Simplification reputed company document
• Configuration validation report
• Integration validation
• Testing sign-off
• reputed company support
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