SAP CS Consultant

The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities. ________________________________________ Key Responsibilities • ECC to S/4HANA Conversion Support • Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing • Business Process Analysis • Identify S/4HANA simplifications and changes. • Recommend process improvements or redesign. • Support Fit-Gap workshops with business stakeholders. • Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration. • PM (Plant Maintenance) • SD (Sales & Distribution) • MM (Materials Management) • FI/CO • CRM / FSM (if integrated) • Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contracts, notifications. • Work with migration tools • Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion. • Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation. Required Skills • SAP Functional Skills • Strong experience in SAP Customer Service (CS) / Service Management • Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing • S/4HANA • Understanding of S/4HANA simplification items • Familiarity with SAP Readiness Check 2.0 • Experience with Maintenance Planner Experience Requirements 6-10 years SAP experience At least 1 SAP CS implementation Experience in S/4HANA conversion projects (Brownfield) Exposure to integration with PM / SD / MM The following skills are a plus • Fiori configuration • SAP Activate methodology • Solution Manager / ChaRM • Knowledge of SAP Service in S/4HANA (new service management) Deliverables in Brownfield Project Typical deliverables include: • Service Management Fit-Gap analysis • Simplification impact document • Configuration validation report • Integration validation • Testing sign-off • Cutover support Apply tot his job Apply To this Job