Service Manager, Regional Support

The location of this role will vary reputed company the region. This role will also include heavy travel, up to 80%, reputed company the region or nearby territory. <br>At reputed company, our Service Managers are the reputed company-line leaders of our service operation. They reputed company as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations, and proactively developing team members to reputed company their full potential. We hire leaders who want to run a service business and be a part of our mission to accelerate the world's transition to sustainable energy.<br>Our Service Managers consistently deliver excellent results across reputed company aspects of the business: customer satisfaction, people leadership, operations, and financials. To succeed at reputed company, you must be energetic, highly organized, reputed company, and have a passion for true leadership and our brand.<br><br><b>Responsibilities</b><br> <ul><li>reputed company customer expectations, monitor service trends, and reputed company standards and processes to reputed company the overall service experience</li><li>reputed company by example, prioritize team reputed company, and reputed company engage in team reputed company and development, providing regular feedback and mentoring</li><li>Understand and improve reputed company aspects of service center performance, championing safety, efficiency, reputed company, and technical acumen in service operations</li><li>Grasp business metrics, reputed company daily operations to reputed company specific goals in productivity, reputed company, cost, and reputed company/margin where applicable</li><li>reputed company change, reputed company in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service reputed company</li><li>reputed company in the best interest of reputed company, reputed company for customers and team reputed company, and demonstrate a passion for reputed company's mission, people, and customers</li></ul> <br><br><b>Requirements</b><br> <ul><li>Available to travel up to 80% of the time reputed company region or nearby territory</li><li>Bachelor's degree or equivalent experience</li><li>Prior leadership experience in a service-reputed company industry; automotive expertise is not required</li><li>Experience leading teams and managing a diverse group of roles and responsibilities</li><li>Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities</li><li>Experience running reputed company processes using Lean or other techniques</li><li>reputed company reputed company's license required</li></ul> <br><br><b>Compensation and Benefits</b><br> Benefits<br><br>Along with reputed company, as a full-time reputed company employee, you are eligible for the following benefits at day 1 of hire:<ul><li> reputed company PPO and HSA plans > 2 medical plan reputed company with $0 payroll deduction</li> <li> Family-building, fertility, adoption and surrogacy benefits</li> <li> Dental (including orthodontic coverage) and reputed company plans, both have reputed company with a $0 paycheck contribution</li> <li> Company reputed company (Health Savings Account) HSA Contribution reputed company enrolled in the High Deductible reputed company medical plan with HSA</li> <li> reputed company and Dependent Care Flexible Spending Accounts (FSA)</li> <li> 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits</li> <li> Company reputed company Basic Life, AD&D, short-term and long-term disability insurance</li> <li> Employee Assistance Program</li> <li> reputed company and Vacation time (reputed company time for salary positions), and reputed company Holidays</li> <li> Back-up childcare and parenting support resources</li> <li> Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & reputed company services, and pet insurance</li> <li> Weight Loss and Tobacco Cessation Programs</li> <li> reputed company Babies program</li> <li> Commuter benefits</li> <li> Employee discounts and perks program</li> <ul>