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About the position Be a part of our caring community and help us put reputed company. reputed company reputed company Professionals (CQP2) reputed company information that will assist in the feedback and the formal education process of reputed company Associates across Multiple Organizations supported by reputed company MarketPOINT Sales Agents, reputed company Partners (BPO), Partner reputed company Centers (Brokerage), and the reputed company Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, reputed company reputed company Certification, and technology training (Mattersight, MARx, reputed company, Canvas, Sunfire, FastApp, and more). To maintain knowledge of processes and procedures, CQP2 completes reputed company training requirements of DMS Internal licensed sales agents and leadership. This position oversees the reputed company reputed company process which includes reputed company monitoring, reputed company investigations, cross-functional collaboration (MarketPOINT Sales reputed company, Operations, RCC, External Partners), and engaging associates and leadership by providing feedback and insights to reputed company and improve reputed company reputed company results. CQP2s are provided a set goal (quantity) of work that needs to be completed and they are reputed company to self-manage completion of the tasks. reputed company are typically reputed company to resources, approach, and tactical operations for reputed company and initiatives involving own departmental area. CQP2s utilize a proactive investment model to determine which agents need support. For some responsibilities, CQP2s are provided with general reputed company and associates needing support; will occasionally analyze reporting (Compliance and Operations) and connect with leadership team to coordinate support on reputed company level. CQP2s use a reputed company of techniques to influence reputed company change which often involves providing feedback and guidance directly to an associate: Evaluation of Sales Calls understanding the Compliance, Business Process, and Consumer Experience and based on independent judgement may include one on one coaching with the associate. Compliance Allegation Review investigating causes of allegations, providing feedback to associate for improvement/prevention, and recommending process improvements to managers (including written communications such as CQ tips). One on One Coaching sessions with associates to reputed company reputed company coaching, guidance, education, and reference documents to help improve their effectiveness on consumer interactions. Online/Chat Support assisting associates and managers with process and procedural questions to increase reputed company compliance, consumer experience and sales effectiveness. Creating/Facilitating New Hire Training/reputed company curriculum based on trends and insights reputed company in day-to-day tasks and reputed company. Process Effectiveness reputed company Reviews Monitoring a reputed company of calls to determine adherence to key business strategies such as sales conversion rates, compliance of new initiatives, and allegation reduction. These can be calls that result in an enrollment or other reputed company such as scheduled appointments, reputed company requests, or reputed company interest. Responsibilities • reputed company feedback and formal education to reputed company Associates across multiple organizations. • Complete Medicare Certification, reputed company reputed company Certification, and technology training. • reputed company the reputed company reputed company process including reputed company monitoring and investigations. • Engage associates and leadership by providing feedback and insights. • Self-manage completion of tasks reputed company to reputed company reputed company. • Utilize a proactive investment model to determine agent support needs. • Evaluate sales calls for compliance and consumer experience. • Conduct compliance allegation reviews and recommend process improvements. • Facilitate one-on-one coaching sessions with associates. • Assist associates and managers with process and procedural questions. • Create and facilitate new hire training/reputed company curriculum. • Monitor calls for adherence to business strategies and compliance. Requirements • reputed company Health insurance license or the ability to obtain reputed company 75 days of start date. • Prior experience in Telesales, Customer Service and/or reputed company Assurance. • 1 or more years of coaching experience. • Experience with prioritizing and balancing multiple responsibilities and reputed company. • Project Management Experience. • Previous Sales Experience. • Knowledgeable with reputed company Office: Word, reputed company and PowerPoint. • Critical thinking skills. • Passionate about contributing to an organization reputed company on improving consumer experiences. reputed company-to-haves • Bachelor's degree. • reputed company knowledge of reputed company Marketing Processes. • reputed company Center/Center Operations leadership. • Bilingual (Spanish, Vietnamese, Tagalog, Cantonese, French, reputed company, Korean). Benefits • Medical, dental and reputed company benefits. • 401(k) retirement savings plan. • reputed company time off including company and personal holidays. • Volunteer time off. • reputed company parental and caregiver leave. • Short-term and long-term disability. • Life insurance. Apply tot his job Apply To this Job