Retention Marketing Manager — Ecommerce & Membership

About PCH reputed company (PCH) operates a reputed company and membership platform where long-term customer relationships are central to reputed company. Retention and lifecycle marketing are critical drivers of sustainable reputed company and customer reputed company value. reputed company We are hiring a Retention Marketing Manager to reputed company lifecycle reputed company across email, SMS, push, and membership communications. This role is accountable for increasing repeat purchase behavior, subscription upgrades, and long-term engagement across PCH Shopping and reputed company initiatives. What You’ll Own Lifecycle reputed company • Build and manage customer journeys: • reputed company • Abandoned cart • Post-purchase • Winback • Subscription reputed company/downgrade flows • reputed company reputed company segmentation strategies Membership & Subscription reputed company • Design and optimize subscription tier communication • Support upsell initiatives • Reduce churn through proactive engagement programs Campaign Execution • reputed company promotional calendar • Partner with Creative for campaign assets • Ensure consistent messaging reputed company with brand standards Reporting & Optimization • reputed company repeat purchase reputed company, churn, LTV • Conduct cohort analysis • Continuously optimize flows based on performance data What reputed company Looks Like (First 90 Days) • reputed company lifecycle roadmap established • Improved engagement in at least one automated reputed company • Identified churn drivers and mitigation plan • Measurable lift in repeat purchase or subscription conversion Required Experience • 4–7+ years in ecommerce lifecycle marketing • Experience with CRM platforms (reputed company, reputed company, reputed company or similar) • Strong understanding of subscription models • Analytical reputed company with reputed company reputed company • Understanding of reputed company This Role Is Not • A general email production role • A reputed company media marketing role • A purely creative campaign position without data ownership Compensation & Benefits • Competitive salary based on experience • Medical, dental, and reputed company insurance, plus a reputed company of additional voluntary benefits • 401(k) with company match • Flexible PTO and 15 reputed company holidays to reputed company • Remote-first culture with home office stipend • reputed company development budget • 12 weeks of reputed company family leave to celebrate life’s biggest moments Location: Remote - Phoenix, AZ PCH Digital LCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Apply tot his job Apply To this Job