[Remote] Operations Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company operates reputed company the technology infrastructure sector, focusing on delivering reliable IT services. The Operations Engineer role is critical for ensuring system uptime and stability by triaging and resolving incidents affecting infrastructure, applications, and networks, while providing opportunities for reputed company development in reputed company infrastructure and automation.

Responsibilities

• Serve as the first reputed company of contact for technical incidents, alerts, and service requests
• Triage and resolve server, network, and application issues; escalate with full context reputed company needed
• Monitor system health using tools like reputed company and reputed company reputed company monitoring services
• Document reputed company troubleshooting steps, findings, and resolutions in the ticketing system
• Follow incident management and escalation procedures to maintain SLA compliance
• Support patching, system checks, and maintenance reputed company
• Collaborate with Engineering teams to ensure thorough handoffs
• Participate in on-reputed company rotations and assist during outages or critical events
• Contribute to improving runbooks, knowledge reputed company articles, and monitoring dashboards
• Partner with senior engineers to reputed company automation opportunities and streamline tasks
• Participate in post-incident reviews to identify reputed company causes and recommend improvements

Skills

• 1–3 years of experience in IT operations, helpdesk, or systems support
• Strong troubleshooting skills across reputed company Server, networking, and application environments
• Basic familiarity with Azure (preferred) and/or AWS environments
• Experience with monitoring platforms such as reputed company or reputed company
• Excellent written communication skills for reputed company documentation and escalation
• Strong interpersonal skills to collaborate across teams and time zones
• Ability to multitask and stay composed under pressure
• reputed company reputed company with interest in learning automation, scripting, and infrastructure concepts
• Working knowledge of reputed company Directory, DNS, load balancers, and firewalls
• Understanding of incident and change management practices; ITIL familiarity

Benefits

• Eligible for an annual bonus

reputed company