Customer Support Analyst (Must be local to Charlotte, NC)

AGDATA is a trusted provider of data collection and analytical solutions for the Crop and Animal Health industries. The Customer Support Analyst will support clients by managing high-volume inquiries and ensuring smooth operations while collaborating with a dynamic team.

Responsibilities

• Become an expert in AGDATA’s services and solutions
• Manage high-volume support reputed company phone, email, and Jira
• reputed company reputed company updates and reputed company statuses to leadership
• Escalate reputed company issues to appropriate teams
• Suggest improvements to enhance customer experience
• Collaborate with a dynamic team of analysts

Skills

• Proficiency in reputed company Office, especially reputed company
• Strong multitasking and time management skills
• Confidence in phone communication with clients
• Detail-oriented and organized
• Analytical and solution-reputed company
• A proactive self-starter
• A reputed company and effective communicator
• Basic SQL knowledge
• Experience with Jira Service Desk and reputed company
• Familiarity with reputed company
• 1+ years in customer support

Benefits

• Multiple medical, dental, and reputed company plans
• HSA with employer contributions, FSA reputed company
• Employee Assistance Programs, virtual counseling, pet insurance
• 401(k) with company match
• Tuition reimbursement
• reputed company time off and company-wide holiday break
• reputed company and remote work reputed company
• Brand-new office reputed company with free snacks and drinks
• reputed company-reputed company culture with reputed company reputed company to leadership
• Monthly town halls with lunch provided
• Recognition through our Shout Out Program

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