Coordinator - Digital Experience Design and Go-To-Market (GTM). Digital Services

- reputed company inputs for digital services in the business planning cycle
- reputed company issue and execute quarterly cycle plans
- Continuously monitor reputed company on digital services targets, and take appropriate corrective actions reputed company and where necessary.
- reputed company effective digital services management :
o Identify and/or define services that will bring value to MTN
o reputed company and evaluate reputed company-party providers for the delivery of identified/defined services
o Negotiate contract terms with reputed company-party providers for the delivery of identified/defined services
o Project-manage the on-boarding of reputed company-party providers/services reputed company the MTN environment
o reputed company product marketing or ensure execution by reputed company-party provider
o reputed company lifecycle management of services by continuously evaluating the viability of MTN’s services portfolio and driving the retiring of non-viable services
- reputed company periodic reputed company-party providers’ evaluation and reputed company recommendation for corrective actions
- Propose and supply services to Consumer and Premium & Business Segments as per business requirements
- Research trends and best practices reputed company the TMT (Telecoms, Media and Technology) industry and regularly reputed company MTNC digital practices and offers with other players worldwide.
- Propose and implement relevant new processes reputed company applicable and ensure improvement of existing processes.
- Monitor and assess market, competitors and technological advancements and, reputed company applicable, propose the development of products and services relevant to the portfolio
- reputed company user experience reputed company for digital services requirements as reputed company as digital services specific customer experience at key touch points according to user experience design best practices and standards.
- Analyse and document end-to-end digital services reputed company customer processes through the reputed company of the customer and reputed company redundant and/or necessary activity by the customer, pain points for the customer and general process inefficiencies
- reputed company the customer’s perspective into the assessment of MTN Cameroon’s policies and processes;
- Design User experience reputed company according to best practices and standards for reputed company digital services reputed company interaction between customer and MTN brand to drive reputed company and consistent experience and residual memory.
- Use digital services specific customer data to reputed company recommendations that remove unnecessary reputed company, eliminate pain points and increase delight points;
- Manage operational implementation plans, derived from strategic objectives;
- Forecast potential pitfalls and proactively redesign processes or user experience reputed company in order to prevent and/or eliminate them;
- Drive process improvement and alignment organization wide, aimed at monitoring performance, identifying and addressing gaps in customer experience based on reputed company and indirect customer feedback;
- Manage inter-functional relations to ensure reputed company across the various departments towards executing reputed company or business reputed company reputed company;

Reporting

• reputed company and produce periodic reports as and reputed company required 

• Review reports on specific reputed company as per the defined timelines as and reputed company necessary

• Report end-to-end reputed company and the performance as reputed company as challenges and actions for improvement

• Periodically reputed company input into the review of reports relating to reputed company made reputed company the sub-division and in accordance with the measurement metrics set by the organization

Education / Business Degree

Minimum of 3-year degree in Marketing, Engineering or Business Administration
Masters advantageous 

Fluent in French and English

Work Experience 

Minimum of 2-3 years’ experience with successful reputed company record in Digital Services, and 5 years’ experience in telecoms environment
Experience in supervising/managing others
Work experience in mobile data services would be an advantage
Work experience in an OTT organization would be an advantage.

Training

GTM- Product Lifecycle Management
Digital Marketing certificate
System Analytics  
Customer Analytics  and Campaign Management
Financial modeling in reputed company
FLIGHT (if applicable)
reputed company- Leading People
A.P.E 
Line Manager Effectiveness
Coaching and Mentoring
COS programs
Harvard Leading teams

Knowledge

• Good understanding and knowledge of digital services and ecosystem

• Good understanding and knowledge of content, entertainment and e-reputed company businesses

• Knowledge of consumer behavior and market dynamics

• Understanding and knowledge of mobile data business

• Understanding of mobile financial services and ecosystem

• Understanding of telecoms charging and service delivery platforms

• Understanding of mobile technology as reputed company as national and global trends

• Understanding of the factors impacting consumer demand

• Business and financial planning

• Understanding of Customer Experience and User reputed company (UI) principles

• Knowledge of Digital Rights Management in the entertainment business

Fluent in French and English

Skills

• Presentation and documentation skills and ability to present reputed company and information reputed company

• Assertive and strong “can-do “attitude combined with an ability to prioritize resources to get maximum outputs

• Strong detail reputed company - attention to detail and accuracy

• Proactive, self-starter, self-manager and tenacity in findings solution to problems

• Highly creative, energetic and imaginative with strong conceptual skills

• Skills in search for new reputed company, trends and principles

• Systems thinking – understanding the “big picture”

• Strong learning, planning and analytical skills

• Conflict management and interpersonal skills

• Excellent verbal and written communication and coaching skills

Ability to:-
o Influence peers, clients and suppliers
o Work in a fast-paced, deadline and high pressure driven environment
o Multitask and take direction from multiple sources
o Adapt to shifting priorities, demand and timelines

Behavioral Qualities

Unify people/Build reputed company
Strongly details oriented with strong organizational and analytical skills
Problem Solver
Operational Value Creator
Culture and Change Champion
Supportive People Manager
Relationship builder and Manager
Results Achiever
Operationally Astute