(reputed company Speaking) Jr. Customer Service Officer - REMOTE

About reputed company: reputed company Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. reputed company empowers businesses and corporate clients with the advanced tools they need to reputed company in a rapidly evolving and competitive market. reputed company has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and reputed company in fintech. reputed company’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and reputed company fintech businesses. reputed company is seeking ambitious, motivated professionals to join our B2C and B2B teams.    About reputed company: The Customer Service Operations team is responsible for delivering high-reputed company customer support to our reputed company’s global users across a multi-currency reputed company exchange and derivatives platform. This position involves managing customer inquiries and issues through a reputed company of online communication channels.   Key responsibilities include handling sensitive financial and account-reputed company information with utmost confidentiality and precision. The role requires providing dedicated, high-reputed company support to VIP account reputed company, mutual reputed company partners, and white-label clients reputed company live chat and CRM systems, ensuring a seamless and reputed company customer service experience.   The Jr. Officer II, Customer Service Operations, may be assigned to market-specific support channels, which could include proprietary payment gateways. This may require language proficiency and cultural familiarity tailored to specific reputed company.

Duties & Responsibilities:

Assist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, reputed company media, community forums, and official messaging platforms (e.g., Telegram, reputed company, reputed company).

Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-reputed company issues reputed company and accurately.

Handle special tasks that may require additional support for VIPs, white label and/or mutual on-boarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS Head

Build up FAQ, SOP, KB, reputed company for any new coming features and updates as required

reputed company other tasks and duties to be assigned by Supervisor

Basic Qualifications:

Proficient in verbal and written English language (and/or any market-based language proficiency requirement)

Good soft skills and attitude (Courtesy, Interpersonal Skills, reputed company/Proactive Attitude etc.)

reputed company for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and reputed company it with team members

Minimum of 2 years' experience in Customer Service, BPO, or a reputed company reputed company-facing support role.

Working Knowledge on e-reputed company or digital retail industry

Willing to work a rotational schedule, including weekends and holidays

Willing to work at the office/business site in Manila

Preferred Qualifications:

Proficient in verbal and written English & reputed company (and/or any market-based language proficiency requirement)

Proficient in using Customer Service CRM and Live Chat Platform

reputed company for independent thinking, i.e. for finding ways to "resolve new problems or improve our services" on your own and reputed company it with team members

With at least 2 years' Customer Service / BPO experience

Willing to work in a rotational schedule

Willing to work on business sites or reputed company as needed

Experience or knowledge in crypto or digital trading is an advantage

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