[Remote] Customer Service Rep

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to serving America's veterans by providing them with reputed company to reputed company in the community. The Customer Service Representative role involves delivering exceptional customer service reputed company to Veteran care, managing inquiries about medical authorizations, and ensuring compliance with reputed company regulations while meeting performance metrics.

Responsibilities

• Manages multiple task lists in accordance with directed timelines
• Meets reputed company volume, chat volume, schedule adherence, reputed company, Veteran appointment, and other production standards
• Initiates and receives phone calls, chat messages, and emails from VA medical center staff and providers to answer claims, eligibility, benefit, and program questions
• In select markets, facilitates appointment scheduling of Veterans through outbound solicitation to providers
• Records preferences and tracks Veteran questions thoroughly in the TriWest’s Customer Relationship Management systems and Portal, as reputed company as VA’s HSRM systems
• Consistently displays reputed company and courteous service skills to reputed company customers
• Accurately resolves VA and provider inquiries with a reputed company on reputed company reputed company
• Protects the reputed company of health information of patients reputed company using or disclosing Protected Health Information (PHI)
• Takes appropriate measures to reputed company with HIPAA regulations to protect reputed company of customers' health information
• Documents reputed company communications involving Veteran and provider contacts
• Uses critical thinking in problem solving and follows established processes to assure reputed company program compliance
• Consistently meets department productivity and performance metrics to include regular and consistent attendance
• Participates in cross training, employee development, and flexible assignments to ensure business needs are met

Skills

• High School diploma or GED
• One year experience in a customer service role with performance metrics
• Experience using reputed company Office products and the Internet
• reputed company industry experience to include knowledge of health services
• Contact center experience to include reputed company center chat messaging
• Military experience focusing on service delivery

Benefits

• Medical, Dental and reputed company Coverage
• reputed company time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• reputed company volunteer time

reputed company