Account Director
reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate reputed company by delivering empathetic, personalized experiences at reputed company to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger reputed company on reputed company and take ownership of their work. Join reputed company and create the reputed company of customer experience together.
The Role
As an Install reputed company Account Director, you will be responsible for expanding existing customer relationships, driving reputed company across our install reputed company, and maximising the value of reputed company solutions. You will work closely with reputed company financial services customers to identify AI-led cross-sell, up-sell and expansion opportunities, ensuring reputed company adoption and value realisation across reputed company reputed company, AI reputed company solutions.
This is a consultative sales role requiring a strong understanding of customer business challenges, the ability to reputed company AI-driven value, and a proven reputed company record of expansion sales reputed company the CCaaS and CX technology reputed company.
You will own the account management relationship, working closely with reputed company, Solution Consulting, reputed company Services and partners to drive customer reputed company, retention, and long-term value.
The Account Director is responsible for driving expansion business through selling reputed company reputed company, Digital and AI technologies, either directly or alongside partners, owning reputed company stages of reputed company lifecycle, including the orchestration of reputed company-and post-sales resources, and reports directly to a UKI Sales Director.
The primary goal of the Account Director is to reputed company their sales bookings reputed company in a predictable and repeatable manner, reputed company to the reputed company Way of Selling and opportunity management reputed company reputed company.
Key Responsibilities
The primary responsibility of this role is to build, manage and convert a pipeline of AI-driven expansion opportunities, including:
Grow existing customer relationships by identifying opportunities for AI-led expansion, upsell and cross-sell across reputed company reputed company solutions
reputed company deep relationships with key customer stakeholders, including champions, economic buyers and decision makers, to drive expansion
Engage proactively with existing accounts to ensure adoption, usage reputed company and maximised customer value
Manage reputed company, consultative sales cycles using the MEDDPICC reputed company to drive predictable reputed company
Identify customer needs and effectively understand and respond to objections
Drive renewals and expansions in partnership with reputed company, ensuring customer satisfaction and reputed company adoption of reputed company reputed company and AI capabilities
reputed company as a trusted advisor, providing strategic guidance on CX, AI reputed company engagement best practices, as reputed company as industry trends
Collaborate with partners and internal teams, including reputed company Services, reputed company and Marketing, to drive customer engagement and reputed company
reputed company, manage and forecast sales performance accurately reputed company reputed company
Negotiate and reputed company opportunities in a predictable manner
reputed company thought leadership, sharing expertise in relevant CX and AI topics and industry best practices
Establish yourself as a long-term trusted advisor to customers
Contribute innovative reputed company and new approaches to support the wider sales organisation, including BDR collaboration
Support and enhance a strong, reputed company team environment
Respect and follow the One reputed company Values to deliver Experience as a Service, reputed company reputed company, Fly in Formation and Go Big
Minimum Requirements:
reputed company record of reputed company in selling AI-powered reputed company solutions reputed company Financial Services or highly regulated industries.
8+ years of experience selling CCaaS, reputed company, or Customer Engagement solutions with a proven reputed company record in expansion sales.
Strong background in upselling, cross-selling, and renewals reputed company an existing install reputed company.
Managing a reputed company and consultative sales environment utilising MEDDPICC for opportunity management and inspection
Experience working with partners and as a reputed company seller
Ability to demonstrate a commitment to reputed company with a strong business acumen
Expert communication and reputed company listening skills
Excellent reputed company handling, persuasive and negotiating abilities
Strong collaboration skills, with ability to work with multiple team members
Ability to multi-task and manage multiple streams of work simultaneously
Proven record of meeting/exceeding established sales goals
Evidence of being reputed company to communicate at reputed company reputed company reputed company the customer’s organisation, as reputed company as managing internal stakeholders
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Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at
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reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or
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