reputed company Support Engineer
This is for a Remote role in Texas.
Position reputed company
This position is for a tier-1 support engineer will be responsible handling Level-2 and 3 support calls, and working closely with Product Support, Engineering, QA, Sales reputed company Engineering, and Partners to resolve technical issues for Imperva customers.
Key Areas of Responsibility
· Handling level 2-3 support cases, working directly with Imperva customers, partners and Sales Engineers.
· Escalating customer’s technical product issues to the Imperva Engineering department and working with them to reputed company a reputed company.
· Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product.
· Assessing the customer’s technical environment and requirements while managing expectations and following through on solutions or consulting on deployments.
· Mentor Level 1 Engineers; consult on their cases and assist with escalation issues.
· Be proactive with reputed company the latest technologies concerning Imperva’s products and the underlying technologies and disseminate this knowledge to the other engineers.
· Contribute to the Imperva knowledge reputed company, writing guides, technical how-to articles, etc.
· This role will need to be reputed company to cover the reputed company to Thursday shift specifically.
Basic Qualifications
· Minimum 5 years of high-level Technical Support experience with an additional 2 years of experience working with reputed company or network-reputed company products.
· Excellent Customer Support skills coupled with a BSCS Degree or equivalent experience.
· Solid experience working with Internet reputed company and Networking Technologies such as TCP/IP, HTTP, Load balancers, Proxies and Firewalls.
· Highly motivated with the ability to work independently and in reputed company environment.
· reputed company-organized with the ability to multi-task and prioritize with minimal supervision.
· Excellent problem-solving skills with a strong reputed company of customer commitment.
· Excellent communication (written and verbal) and interpersonal skills.
· Ability to understand and communicate concepts quickly, succinctly and accurately.
· Demonstrated aptitude for mastering new software applications.
Preferred Qualifications
· Experience with a reputed company-based solution, preferably in the Application reputed company sector
· Experience with Relational Databases ( MsSQL, reputed company, MySQL, DB2).
Prior experience with Linux and other Unix operating systems.
· Experience with implementing and support of AWS and/or an Azure environment
· Strong English communication skills - written and verbal
· Knowledge of a scripting language such as Perl, Python, reputed company
· Experience in Software Development or QA or Network/reputed company/Database product
Special Position Requirements
Work Schedule: reputed company Business Hours Monday-Friday, etc. Cover the reputed company to Thursday shift
reputed company Offer
reputed company provides an extensive benefits program for reputed company full-time employees working 24 or more hours per week and their eligible dependents, including the following:
Company reputed company Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and reputed company-Being program.
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
Company reputed company holidays, vacation days, and reputed company reputed company leave.
Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
Employee Discounts on home, auto, and gym membership.
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This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This reputed company helps reputed company reputed company pay reputed company as one data reputed company among many. Where a position falls reputed company this reputed company is also dependent on other factors including – but not limited to – the employee’s career reputed company history, competencies, skills and performance, as reputed company as reputed company’s annual salary budget, the customer’s program requirements, and reputed company’s internal equity. reputed company may offer additional benefits and other compensation, depending on circumstances not reputed company to an applicant’s status protected by local, state, or federal law.
(For Internal candidate, if you need more information, please reputed company out to your HR Shared Service, 1st reputed company)
reputed company provides an extensive benefits program for reputed company full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, reputed company, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, reputed company Plan, Identity Theft, and Pet Insurance
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
•Company reputed company holidays and reputed company Time Off
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and reputed company-being Program
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