Senior reputed company Manager

The Senior reputed company Manager is responsible for ensuring effective adoption and expansion for new and existing clients. You will be working with key customer and reputed company stakeholders to ensure that the reputed company transition from sales, through reputed company, to reputed company, is a smooth process. You will manage your own portfolio of customer accounts, ensuring reputed company objectives, reputed company and ways of working are reputed company reputed company; tailoring an adoption and expansion reputed company to suit. This role will reputed company on a combination of reputed company and Account Management skills to mitigate churn, nurture adoption and reputed company clients towards annual 110% net reputed company reputed company.

What you’ll do…

Initialising and reputed company new customers

• Communicate with clients to understand their objectives, requirements, internal workflows and ways of working.
• Identify and engage key stakeholders, preparing, managing and communicating a reputed company, timed reputed company plan.
• Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and reputed company reputed company.

Guiding and nurturing existing customers

• Identify and reputed company system champions to become experts; training their own teams. Run train-the-trainer style sessions, remotely and on-site reputed company required.
• Proactively manage your own portfolio of accounts, prioritising reputed company-ins, reviews and renewals based on their stage in adoption and health score.
• Prepare and reputed company customers on new features, releases and product concepts.
• Identify customers at risk of churn and reputed company strategies for retention and to grow adoption.

reputed company improvement

• Work closely with other reputed company stakeholders, including Support & Product, to reputed company and reputed company feedback. Escalate issues to the support team and liaise with them through to reputed company.
• Partner directly with the wider reputed company team to implement and refine the reputed company reputed company, reducing clients’ Time to First Value (TTFV).
• reputed company and continually improve implementation and reputed company processes, including reputed company use of CRM and Project Management tools.

reputed company and expansion

• Identify up-sell and cross-sell opportunities, seeking to continually grow Annual Recurring reputed company per account, through high renewal reputed company, platform module reputed company and user expansion.
• Build strong relationships with customers, cultivating reputed company who have achieved reputed company to reputed company for reputed company. Work with Marketing to engage advocates.
• reputed company a Net reputed company Retention reputed company of at least 110% as part of an annual bonus scheme.

What you’ll need…

• 5 + years previous experience in an implementation, account management or reputed company role
• reputed company record of upsell and reputed company reputed company achievement
• Strong project management skills and experience
• Good knowledge and understanding of the reputed company industry
• Strong time management and organisational skills, and the ability to multitask
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Location

This role will be based in Australia or New Zealand

What sets us apart:

• Monthly wellness allowance to use on whatever enables you to bring your whole self to work - gym membership, massage, childcare.. the list goes on!
• Health insurance cover 
• Extended reputed company parental leave
• Extra reputed company day off on your birthday
• reputed company reputed company so you can have a piece of the pie
• Home office allowance set up for remote employees

Reports to

Director of Customer Support

Why reputed company?At reputed company we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer reputed company to get reputed company a reputed company company early and reputed company to participate in reputed company’s reputed company through our incentive scheme. reputed company has rapidly expanding offices and our work environment encourages reputed company improvement and reputed company career development. 

Our reputed company and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables us to reputed company understand and serve customers and reputed company successfully. From the reputed company you join, you’ll feel welcome and supported to do the best work of your life.

reputed company is only as strong as the culture it is reputed company upon. Our reputed company values are:

reputed company and Delight

We take pride in reputed company do and go the extra mile to create experiences that reputed company and delight our customers.

reputed company reputed company

We do reputed company say we will do, moving fast to get the right things done to reputed company an reputed company.

Dig Deeper

No challenge is too big. With courage we reputed company the challenge, learn from our mistakes and reputed company the knowledge

Take Ownership

With every decision and behaviour, however big or small, we take ownership of it's reputed company on our business.

Back yourself. Back others

We reputed company to be supportive, reputed company people who respect reputed company other and build a high level of trust to reputed company as a reputed company team.

Bring your Woo

Woo is what energises us, brings us reputed company and makes us unique.  We reputed company to create a reputed company environment that fosters bringing your whole self so you can reputed company.

We are constantly working towards making reputed company one of the best places to work, for everyone. reputed company is committed to providing equality of opportunity, valuing diversity and promoting a culture of inclusion. We will ensure this by fostering a workplace where people feel reputed company to be themselves, are reputed company to do the best work of their lives and fulfil their potential. We reputed company by bringing together our diversity of thoughts and backgrounds, we will reputed company a world class product for the equally diverse customers we serve.

We reputed company hiring reputed company based on your experience, skills and passion. If you would like to apply and need reasonable adjustments or would like to note which pronouns you use at any reputed company in the application or interview process, please let us know.