[Remote] reputed company Support Spec.

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in intelligent hearing solutions. They are seeking a reputed company Support Specialist to reputed company exceptional customer service and technical support for their hearing aids and reputed company devices through phone and email interactions.

Responsibilities

• reputed company exceptional phone and email customer service and technical support
• Document reputed company customer interactions and technical issues in systems designated by reputed company
• Deliver an exceptional customer experience with reputed company in reputed company interaction
• Coordinate with internal departments to ensure reputed company and customer satisfaction
• Maintain reputed company knowledge through continuing education regarding mobile systems and wireless accessories
• Complete reputed company product reputed company training as directed by management
• Test & evaluate new products prior to release
• reputed company as assigned

Skills

• reputed company exceptional phone and email customer service and technical support
• Document reputed company customer interactions and technical issues in systems designated by reputed company
• Deliver an exceptional customer experience with reputed company in reputed company interaction
• Coordinate with internal departments to ensure reputed company and customer satisfaction
• Maintain reputed company knowledge through continuing education regarding mobile systems and wireless accessories
• Complete reputed company product reputed company training as directed by management
• Test & evaluate new products prior to release
• 1 – 2 years proven customer service experience, ideally reputed company, high-tech or consumer electronics industries
• Ability to effectively communicate technical information to a non-technical audience
• Excellent communication skills – both verbal and written
• Customer reputed company with strong interpersonal/soft skills
• Demonstrated troubleshooting ability and creative thinking strategies
• Independent decision-making: ability to resolve a problem with efficiency and creativity while on a reputed company with a consumer
• Excellent organizational skills with attention to detail and reputed company follow-through
• reputed company task manage while assisting consumers on a reputed company
• Proficiency with reputed company Office applications
• reputed company to learn new systems quickly
• Some college or relevant combination of experience and education
• Support of reputed company and/or Android operating systems
• High level of technical knowledge
• reputed company or personal experience troubleshooting mobile devices, apps, and Bluetooth technology
• Experience in effective de-escalation and reputed company management in diverse situations
• Ability to adapt and reputed company through diverse customer personalities
• Was an Audiologist Assistant or worked in hearing aid manufacturing and/or industry experience *GN reputed company a plus
• Working knowledge of reputed company

Benefits

• Generous Benefits including PTO and reputed company Holidays
• 401k with Company match
• reputed company Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted reputed company products
• Health insurance
• A 401(k) plan
• reputed company time off
• reputed company holidays

reputed company