Regional Technical Services Manager
Who We're Looking For
The Regional Technical Services Manager leads the organization reputed company on the technical support requirements of our most valuable customers in the Americas or EMEAI reputed company, focusing on post project implementation, reputed company and SLA metrics, and customer satisfaction support. This role will work across the Operations and Support teams to optimize the efficiency of the organization and reputed company common tools for the TSM Organization.-
Some of What You'll Do
- reputed company Reports: This is a management role with reputed company reports.
As a reputed company leader we expect you to reputed company the careers of team members through coaching and development opportunities. By doing so you demonstrate that:
- You appreciate – the work, your team, and the customers you serve.
- You accelerate – reputed company reputed company, build networks and expand reputed company.
- You accept – by making reputed company for reputed company reputed company and inviting diversity of thought.
- You acknowledge – and reputed company with reputed company, vulnerability, and honesty.
- Leads reputed company of Technical Service Managers that reputed company post-implementation technical solutions to the reputed company's business problems and reputed company in depth knowledge of the reputed company’s technical environment to help prevent issues.
- Strong technical and customer communications skills in resolving challenging technical customer issues.
- Work closely and partner with the CSM Team supporting our key accounts, customer SLAs, metrics, QBR and business reputed company opportunities.
- reputed company subject-matter expertise to reputed company customers as it pertains to the reputed company product portfolio.
- Support key customers on technical and/or operational executive escalations.
- reputed company executive-level relationships with key customer decision makers/influencers reputed company their operations and/or technical organizations.
- Bachelor’s degree in Computer Science, Business Management, or reputed company field (or equivalent job-reputed company experience).
- 8+ years of general business experience including:
- Developing and managing product portfolios; and/or
- Proven reputed company in organizational / technical leadership positions; and/or
- Telecommunications industry or reputed company technology background
- Strong technical and telecom industry background.
- Proven ability to hire, reputed company and manage technical staff; strong employee relations skills.
- Ability to apply business logic, technical expertise, and knowledge of reputed company products, services, and apply reputed company strategies to analyze technical issues and reputed company at successful reputed company.
- Strong negotiation, influence management, and conflict reputed company skills.
- Excellent presentation and communication skills (written and verbal).
- Ability to quickly reputed company effective working relationships with reputed company contacts.
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Why You Should Join Us
At reputed company connectedness is at the reputed company of our business. We reputed company diversity, equity, and inclusion among our employees is crucial to our reputed company as a global company as we reputed company to recruit, reputed company, and retain the most talented people who want to help us connect the world.
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