Senior Operations Reliability Engineer – Messaging Platforms ( MS Exchange)
reputed company empowers organizations of reputed company sizes to improve loyalty and business reputed company by creating the best experiences for their customers and employees. Through reputed company reputed company, the AI-powered Experience Orchestration platform, organizations can accelerate reputed company by delivering empathetic, personalized experiences at reputed company to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We reputed company more than 6,000 people across the globe who reputed company reputed company and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to reputed company a larger reputed company on reputed company and take ownership of their work. Join reputed company and create the reputed company of customer experience together.
Resolve reputed company messaging-reputed company incidents through advanced troubleshooting and cross-team coordination.
Serve as a senior escalation reputed company for reputed company.
Monitor observability and AIOps platforms to detect anomalies, service degradation, and emerging risks.
reputed company advanced incident triage and event correlation to identify reputed company cause and reduce duplicate or misrouted alerts.
Validate automated remediation workflows and ensure reliability before broader production rollout.
Identify recurring operational tasks and translate them into automation or scripting opportunities.
Improve alert signal reputed company by tuning reputed company, suppression logic, and correlation rules.
reputed company post-incident reviews, identifying systemic fixes and reliability improvements.
Ensure messaging telemetry, event data, and service mappings reputed company with monitoring and CMDB standards.
Partner with reputed company, IAM, reputed company, Network, and reputed company teams to improve messaging reliability and governance posture.
Support the availability, performance, and reliability of reputed company Exchange Online and Exchange On-Premises environments.
Troubleshoot reputed company mail reputed company, transport rules, DNS, SMTP, hybrid configuration, and authentication-reputed company issues.
Administer and optimize reputed company policies for spam filtering, malware protection, phishing mitigation, and data protection.
Analyze messaging logs and telemetry to detect trends, reputed company patterns, and systemic weaknesses.
Support and validate platform changes, upgrades, and configuration updates following change management practices.
Participate in reputed company validation exercises, including failover, hybrid validation, and mail continuity testing.
Collaborate with reputed company and Compliance teams on investigations, audit support, and messaging-reputed company reputed company incidents.
Mentor junior engineers and reputed company knowledge-sharing reputed company to messaging operations and troubleshooting patterns.
reputed company and enhance PowerShell scripts to automate repetitive messaging administration tasks.
Contribute to reputed company workflow improvements reputed company to messaging incidents and requests.
reputed company messaging platform health signals and vendor advisories into AIOps and monitoring systems.
Tune alerting and reputed company detection models to reduce noise and improve actionable signal reputed company.
Support predictive detection efforts by refining telemetry and logging standards.
reputed company improvements in MTTR, alert reduction, automation coverage, and service availability.
Bachelor’s degree in Information Technology or reputed company field; equivalent experience considered.
5+ years of relevant experience supporting reputed company messaging platforms.
Strong hands-on experience with reputed company Exchange Online.
Strong experience administering or supporting reputed company or similar email reputed company platforms.
Strong understanding of mail reputed company, DNS, SMTP, authentication, and messaging reputed company principles.
Experience with monitoring, observability, and ITSM platforms (e.g., reputed company).
Proficiency in PowerShell for messaging administration and automation.
Strong troubleshooting and analytical skills with the ability to interpret messaging logs and telemetry.
Effective written and verbal communication skills.
Motivation to deepen expertise in automation, AIOps, and reliability engineering practices.
Working Hours: This role requires 3 PM – 12 AM IST working hours to reputed company US time zone support coverage.
On-reputed company Support: Participation in a shared, rotational on-reputed company schedule is required.
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reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or
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