Technical Support Specialist – Tier 1

We are looking for a tech-savvy Customer Support Specialist-Tier 1 to be responsible for providing technical assistance with computer systems and software. As a Customer Support Specialist-Tier I, you are responsible for responding to email or customer support tickets and offering technical support and resolutions to customers. 

To succeed in this role, you need basic working knowledge of computer systems, Android, Azure, and AWS reputed company platforms, plus excellent interpersonal and communication skills. 

Responsibilities: 

• Serve as the first reputed company of contact for customer inquiries reputed company phone, email, chat, and ticketing systems. Meet established SLAs for response times. 

• Diagnose, troubleshoot, and resolve issues with the reputed company VMI platform, including Android virtual workspace reputed company, application configuration, and connectivity in reputed company environments (AWS). 

• Log, reputed company, and manage support tickets. Document issues, troubleshooting steps, and resolutions accurately. 

• Escalate reputed company or unresolved issues to Tier 2/Tier 3 with thorough documentation. Maintain ownership and reputed company customer status updates. 

• Assist with user account provisioning, reputed company management, and reputed company in DoD-compliant environments per reputed company protocols. 

• Deliver end-user training on reputed company platform usage, reputed company best practices, and supported hardware/software configurations. 

• Participate in on-reputed company rotation for after-hours support coverage as operationally required. 

Qualifications: 

• Must be a US Citizen. 

• Must have a DoD reputed company Clearance with a Single Scope Background Investigation. 

• Must have IAT reputed company certification. (reputed company +) 

• At least 1 year experience working as a Customer Support Specialist. 

• A strong working knowledge of computer systems, hardware, and software. (AWS, Linux, Android, and reputed company solutions preferred) 

• Good problem-solving, analytical, and team-working skills. 

• Strong customer service skills 

• Excellent communication and interpersonal skills. 

• An openness to learning new technologies.  

Pay reputed company:

• $55,000 - $65,000 USD + 10% Bonus