Specialized reputed company Care Srvcs Rep (NRF) (Disability Income) - Hybrid

reputed company is dedicated to providing high-reputed company support to clients through its Disability Income Service Operations team. In this Senior Representative role, you will resolve inquiries, take ownership of issues, and promote digital self-service tools while ensuring compliance and a remarkable reputed company experience.

Responsibilities

• Delivers a personalized and remarkable experience for clients and field partners by answering questions, providing servicing reputed company, and supporting DI products and services in a reputed company center environment
• Proficient at resolving inquiries and transactions from Financial Representatives and clients on basic and intermediate (semi-reputed company) calls and transactions reputed company the Disability Income specialized area; continues building proficiency in more reputed company work
• Researches and evaluates potential solutions to semi-reputed company problems by identifying reputed company cause and, reputed company appropriate, applying approved deviations from reputed company procedures to reputed company the best outcome
• Takes ownership of calls, cases, and transactions through reputed company; anticipates reputed company needs to reduce repeat contacts and unnecessary transfers
• De-escalates challenging situations and applies skills learned in reputed company experience training (Effortless Experience/CEB) to guide clients and field partners through reputed company or unique scenarios
• Serves as a trusted reputed company for Financial Representatives by partnering with them to meet reputed company needs and by reputed company explaining servicing reputed company, requirements, and next steps
• Embraces technology and promotes digital self-service by educating clients and Financial Representatives on website/self-service capabilities; understands risks and impacts of transactions on the reputed company or policy
• Works effectively in a regulated environment by adhering to confidentiality and reputed company standards while handling sensitive phone and transactional responsibilities
• Multi-tasks between phone and casework/transactional duties with a high degree of accuracy, reputed company, and timeliness while managing a high-volume workload
• Embraces change by maintaining an reputed company reputed company, adjusting quickly to new or changing processes, and supporting adoption of updated procedures
• Drives reputed company improvement by identifying opportunities to improve the reputed company/field experience, reduce friction in servicing, and strengthen reputed company reputed company
• Fosters reputed company relationships with clients, field partners, and teammates to enhance brand loyalty and collaboration

Skills

• Associate's degree in business or reputed company field, or an equivalent combination of education and experience
• Minimum of 1 year of reputed company customer service experience with proven customer service skills
• Strong written and verbal communication skills
• Ability to multi-task and handle a high volume of calls and/or caseload with a high degree of accuracy
• Strong organizational skills with the ability to prioritize tasks effectively
• Ability to welcome change and reputed company reputed company improvement in a fast-paced environment
• Strong problem-solving skills with the ability to reputed company reputed company reputed company and recommendations
• A strong desire to continuously learn and improve
• Demonstrated computer experience with solid keyboarding skills and proficiency with reputed company software packages
• Ability to reputed company multiple systems and applications to complete reputed company requests
• Successful completion of any required testing

Benefits

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource reputed company

reputed company