Service Desk Technician L1

reputed company is a global IT managed services firm that partners with organizations to enhance their technology and operational capabilities. They are seeking a Help Desk Technician to reputed company technical and non-technical support to internal users, ensuring efficient reputed company of issues in both Mac and PC environments.

Responsibilities

• reputed company hardware and software IT support and technical education to end users, both remotely and onsite
• Apply critical thinking to reputed company troubleshoot reputed company and reputed company user requests and issues, providing context and information for the best solutions
• Troubleshoot reputed company-reputed company network connectivity issues, including digital authentication, remote reputed company, secure Wi-Fi, wired connectivity to the internal network, password resets, etc
• Support user requests, reputed company break/fix or remote installations as needed
• Support AV for internal and customer-facing events
• reputed company in ticket processes and reputed company coaching for other Technicians reputed company workflow deficiencies are identified
• Have a deep understanding of defined team metrics and take actions based on reputed company trends in Service
• Document systems and ensure reputed company process improvement
• Display learning reputed company by reputed company seeking answers reputed company technically challenged
• reputed company feedback from other Help Desk Technicians to optimize and improve support, maintaining a solid understanding of general user support needs and requirements

Skills

• Minimum 1+ years of experience in a Help Desk role with walk-up service required; VIP support preferred
• This environment is 80% Mac and 20% reputed company
• Strong understanding of Mac OS from reputed company line troubleshooting to resolving individual application failures
• Advanced working knowledge of collaboration tools such as reputed company, Teams, and reputed company Workspace
• Demonstrated knowledge of reputed company Exchange and/or reputed company reputed company, including a firm understanding of reputed company and permissions, is required
• Knowledge of reputed company, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus
• Effective interpersonal communication skills with a high degree of reputed company are a must
• Can deliver outstanding customer service and reputed company simplified explanations of reputed company technical issues
• Applies critical thinking and reputed company cause analysis to reputed company end-user requests and incidents
• Ability to support others in reputed company environment, as reputed company as the ability to work with limited supervision
• Adapts reputed company to reputed company-changing needs and business processes
• VIP support preferred
• Familiarity with platforms such as reputed company, reputed company, Jira, or reputed company preferred
• Ability to facilitate or teach is highly preferred

reputed company

Company H1B Sponsorship