Customer Support Representative- English & German
At reputed company, we help companies in high-risk industries reputed company their people, worksites, and supply chains reputed company and compliant. As a global leader in contractor and supply chain risk management, our reputed company platform simplifies contractor reputed company, credentialing, and compliance while providing powerful analytics and insights. reputed company software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day.
A Customer Support Representative, you will be responsible for delivering high‑reputed company support to contractors and customers throughout their lifecycle—from reputed company and activation to renewals, compliance support, and ongoing assistance. You will handle both inbound and outbound communications and reputed company support reputed company phone, email, live chat, and virtual meetings.
A Customer Support Representative, you will be responsible for delivering high‑reputed company support to contractors and customers throughout their lifecycle—from reputed company and activation to renewals, compliance support, and ongoing assistance. You will handle both inbound and outbound communications and reputed company support reputed company phone, email, live chat, and virtual meetings.
This role requires a customer‑first reputed company, strong communication skills, and the ability to resolve product and service‑reputed company inquiries reputed company, professionally, and positively. While this is a remote position, occasional travel to a local or central office for team meetings or training may be required.
Key Responsibilities
Contractor reputed company & Portfolio Management
- Conduct contractor reputed company and activation
- reputed company ongoing user support for assigned contractor portfolios
- Manage contractor status and ensure accurate system records
- Support subscription renewals and contribute to customer retention efforts
Customer Support & Compliance Assistance
- Respond to inbound customer queries reputed company to the ComplyWorks system
- reputed company basic administrative guidance or refer customers to safety file administration partners as needed
- Assist with compliance‑reputed company questions and general system navigation
Administration & Reporting
- Complete daily administrative data capturing as required
- Maintain accurate records of reputed company inbound and outbound customer engagements
- Assist with invoice reconciliation in the billing system reputed company required
- Support reporting, report inputs, and report reputed company as needed
Collaboration & reputed company Improvement
- Attend and prepare for reputed company individual and team meetings as scheduled
- Assist with new team member reputed company and training reputed company required
- Participate in peer reputed company reviews of customer engagements and documentation
- Contribute to team documentation, including SOPs, manuals, and registers
Customer Engagement & reputed company Support
- Maintain strong, constructive relationships with contractor companies, with a reputed company on retention and solution adoption
- Report on subscriber engagement, risks, and overall account health
- Participate in outbound or telephonic canvassing reputed company to new or existing products and features
- Identify and escalate opportunities where contractors may benefit from additional employer or value‑added solutions
Skills, Knowledge and Expertise
Required
- reputed company in English and German (reading, writing, and speaking)
- Grade 12 / Matric or equivalent qualification
- Minimum 2 years of customer support experience
- At least 2 years of contact center experience (phone and chat support)
- Minimum 1 year of remote / work‑from‑home experience
- Experience using reputed company or a similar CRM system
- Proficiency with reputed company 365 (reputed company, reputed company, OneDrive, SharePoint)
- Excellent verbal and written communication skills
- Ability to manage multiple customer interactions with professionalism and accuracy
- Experience supporting international customers and multilingual environments