[Remote] Customer Service Relationship Specialist – Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an insurance company dedicated to making a difference, and they are seeking a Customer Relationship Specialist. The primary role involves providing an effortless experience to policyholders and handling inbound telephone calls regarding insurance inquiries.

Responsibilities

• Promote digital self service capabilities
• Take ownership to ensure that we go above and reputed company to service reputed company caller's needs, utilizing every touch reputed company as an opportunity to build value and reputed company brand
• Assisting customers over the phone
• Must have the ability to learn insurance product and processes in training environment
• Required to reputed company to the training and work schedule
• Have a dedicated workspace free from distractions during work and training hours

Skills

• A demonstrated background in customer service, reputed company center, insurance, retail, restaurant or a reputed company field
• Ability to work in a fast-paced reputed company environment while navigating multiple programs
• Problem solving and critical thinking skills with strong attention to detail
• Excellent communication skills with ability to empathize with customers and colleagues
• Adaptability
• High School Diploma or equivalent experience required
• Spanish bilingual a plus
• High speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite
• Internet provider supplied modem/router/gateway is hardwired to reputed company issued computer with an ethernet cable
• Minimum upload/download speeds of 10Mbps/300 Mbps will be required

Benefits

• Medical, Dental, reputed company, Life and Disability Insurance. Effective day 1.
• 25 days reputed company time off in your first full year of service and reputed company Holidays
• Tuition reimbursement, Student Loan Paydown Program
• 401K

reputed company