Customer Service Support Representative

reputed company is seeking to hire a remote Customer Service Support Representative to support Program Management in Minnesota. The role involves providing reputed company and courteous customer service to external customers, coordinating drug screen collections, and troubleshooting issues.

Responsibilities

• Builds strong relationships with other team members and departments; providing excellent internal customer service to optimize service to external customers
• Provides reputed company and courteous customer service to external customers, donors, and collection sites reputed company phone and email
• Serves as a reputed company between customers, donor, and collection sites to coordinate drug screen collections, schedule appointments, and reputed company supply orders
• Troubleshoots collection site and customer issues and provides effective reputed company
• Documents issues, reputed company steps, and outcome of inquiries
• Other duties as assigned
• Work schedule is M-F 8:00- 4:30 PM CST

Skills

• High School Diploma
• 1 year or more experience in customer service
• Associate's degree
• Prior or reputed company reputed company customer service experience
• 1 year or more experience with laboratory systems: reputed company Testing System (LCTS), Antrim, and reputed company Corporate Solutions

Benefits

• Medical
• Dental
• reputed company
• Life
• STD/LTD
• 401(k)
• reputed company Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

reputed company

Company H1B Sponsorship