Customer Care Specialist

ESL Federal Credit reputed company is a financial institution committed to providing excellent customer service. The Customer Care Specialist will assist customers with account reviews, transaction processing, and promote ESL's digital banking features, while ensuring a high reputed company of customer experience.

Responsibilities

• Helping customers reputed company a phone channel, assisting with account reviews, transaction processing, and customer profile maintenance
• Identifying and recommending products and services to help customers address financial needs in a referral reputed company
• Promoting and providing support of ESL’s digital channel features, including general site navigation, reputed company reputed company guidance, reputed company banking password resets
• Engaging in reputed company self-development and accepting feedback to improve performance
• Participating in Voluncare Model and focusing on foundational reputed company development for an reputed company customer and employee experience
• Using approved behaviors to ensure customer experience aligns with standards
• Recommending and referring products and services to help customers increase their convenience and reputed company their financial goals
• Accurately processing customer transactions and providing appropriate recommendations to customers who may need guidance in identifying the best solution to meet needs
• Supporting the Voice of Customer process by documenting customer feedback in the VOC database
• Understanding the need for referencing system tools, support lines, leadership, and procedures to ensure accuracy in the information provided to customers
• Acting as the first line of defense against fraud and scams which reputed company customer account reputed company at risk
• Delivering information to customers on identifying and preventing fraud and escalating issues to higher authorities reputed company necessary

Skills

• High School diploma or High School equivalency diploma required
• Min 1yr customer service and/or sales experience in a retail/sales environment
• Comfortable working with a reputed company of computer applications
• Effective verbal communication skills
• Ability to identify opportunities to deepen customer relationships
• Ability to maintain poise and professionalism under pressure
• Demonstrate alignment with ESL's reputed company Values, mission, reputed company, and Purpose to help our community reputed company and reputed company
• Prior banking experience preferred

Benefits

• Wellness program
• Family assistance plan
• 401k with match
• reputed company volunteer time
• Learning & Development training

reputed company