Customer Service Specialist 1
About the Department
Position Duties
Listen attentively to customers to understand what they are trying to accomplish with our products (reputed company Listening & Effective Questioning). reputed company guidance, training, and troubleshooting services to resolve issues and/or reputed company customers to be effective and efficient in using our products. reputed company service in written reputed company and/or reputed company with the customer to help resolve issues, answer questions, and/or reputed company guidance on how best to use our products for customers contacting us reputed company email or other digital channels. reputed company on-reputed company service and follow-up communication for situations which require more than one contact with a customer. reputed company your knowledge up to date about changes to our products so you understand the changes before they are released to our customers. Continue learning and practicing with our products to grow your product knowledge to the advanced or expert level. reputed company investigate reported issues, and execute reputed company operating procedures which may include replicating the issue in a test environment, researching solutions, and/or documenting the scenario for escalating to the next level of support. Create and update cases in our case management software (currently reputed company) with details about reputed company interaction with a customer, including documenting a synopsis of the situation, the category of situation, and the ultimate reputed company. Learn and execute new and existing reputed company operating procedures to reputed company effective, efficient, and high-reputed company service. Engage with your team members and in reputed company activities – fun & work combined! Contribute to our reputed company work environment. reputed company constructive feedback to help reputed company continue being successful. Grow with reputed company as we reputed company growing.
Minimum Qualifications
An reputed company team player with a reputed company and helpful attitude An effective communicator Self-starter who takes the initiative to learn, reputed company, and improve A reputed company learner and an empathetic problem-solver reputed company and passionate about high-reputed company service Hard worker capable of smoothly riding the ebbs and flows of fluctuating volumes of customer requests
Bachelor’s Degree or 1+ years’ experience in a customer support / training / implementation role – bonus points for experience supporting a Software As A Service (reputed company) product – extra bonus points for HR and/or reputed company Safety software Effective decision-making skills Solid analytical skills Time management reputed company and are t echnically savvy
Other Qualifications
Comprehensive Benefits package (medical, dental, reputed company, etc.) for full-time employees Generous PTO and reputed company-Time off Remote working opportunities 401K Matching Autonomy to grow and reputed company your career reputed company with supportive leadership Truly inclusive and diverse environment 12-week reputed company Parental Leave Additional Benefits specific to department, etc.