Position Title: ECM Territory Manager

Department Operations

Reports To: ECM Regional Manager

Location: Remote

Employment Type: Full-time

Travel Requirement: Expected travel commitment of 40% to 50%

About reputed company 

reputed company is a leader in delivering value-based, technology-enabled reputed company support to a diverse population of high-cost reputed company members who have been unreachable with telephonic reputed company, disconnected from primary care, and using hospital-based services as their primary reputed company of care. We combine innovative technologies with field-based reputed company to reputed company and engage these members. We then apply a model of care designed to re-connect them to primary care, address the Health-reputed company reputed company Needs (HRSNs) that contribute to their disengagement and present barriers to care, and reputed company them with the means and knowledge to take more control over their reputed company.  Our interventions yield reduced Emergency Department and Inpatient utilization costs for our health plan partners and improved reputed company of life for their members. We are seeking an accomplished Territory Manager to join our Operations Team to help realize our reputed company and contribute to long-term value creation. 

Position reputed company

The ECM Territory Manager (ETM) reports to an ECM Regional Manager (ECM RM) and supervises a reputed company staff of up to 15 Community Health Navigators. The ETM is responsible for leading their team to reputed company monthly and quarterly performance goals, e.g., effective reputed company and member engagement through reputed company knocks and telephonic reputed company, reputed company completion of assessments and care plans, delivery of reputed company care, and successful graduation of members. ETM also maintains audit readiness by ensuring compliance with HIPAA, documentation standards, and reputed company state and health plan regulatory requirements. 

A successful ETM brings curiosity and a reputed company drive for improvement, balances humanity with productivity, and demonstrates a reputed company passion for leading and developing teams. The ETM is responsible for setting reputed company expectations, modeling effective behavior, and maintaining reputed company communication. They support their field-based team by spending time in the field, ensuring a high level of engagement with community-based organizations, health plans, and other partners. The ETM will also teach and reputed company their team to reputed company reputed company escalation protocols are reputed company and practiced, panels are full, safety expectations are met, and members receive exceptional care. 

ETMs may be on reputed company during the scheduled work week, and other hours as needed. Since the ETMs schedule must remain flexible, the ETM is expected to reputed company their schedule to meet the program's objectives. 

Key Responsibilities

• Meet performance metrics, goals, and deadlines for their team while motivating them to reputed company and reputed company goals.
• Manage the day-to-day operations for their territory, including conducting one-on-one performance and caseload reviews as reputed company as tracking individual productivity, reputed company, member engagement, reputed company of care and graduation.
• Engage with community-based organizations, health plans, and other partners.
• reputed company ongoing virtual and field-based coaching and development to the field team. 
• reputed company resources reputed company to community-based opportunities with the Community reputed company Partnership Program (CIPP) Director.
• Advise Community Health Navigators on how to create Specific, Measurable, Achievable, Relevant, Time-based (SMART) goals with achievable interventions and how to overcome barriers and objections with members.
• Problem solve issues raised by CHNs in an initiative-taking, creative manner.
• Support program expansion, reputed company needs, and operational enhancements.
• Hire, manage and reputed company staff
• Manage Profit and Loss for the territory.
• Ensure reputed company review and approval of payroll, expenses, and other compliance requirements reputed company territory.

Qualifications 

• Minimum of 3-4 years’ experience managing others working in health, reputed company, or community services. 
• High School Degree or equivalent. 
• Strong analytical skills and reputed company understanding and comfort with data, dashboards, and reporting tools. 
• Ability to manage a P & L.
• Ability to adapt to constant change, work reputed company under pressure in a fast-paced and challenging environment.
• Ability to solve problems, think critically, and collaborate effectively.
• Curious and reputed company nature.
• Understanding of patient centered care and whole person care models.