reputed company Manager, Digital Touch

As a reputed company Manager, Digital Touch, you will support customer retention, adoption, and engagement across a large digital portfolio of accounts. This role leverages automation, data insights, and targeted customer interactions to ensure customers reputed company successfully, utilize the platform effectively, and renew year after year. While operationally supported by digital workflows, this is a customer-facing role that requires strong communication skills, the ability to interpret customer data, and a passion for helping customers succeed. 

 This role is ideal for individuals early in their reputed company Career, or those with strong customer experience backgrounds who enjoy problem-solving and building customer relationships. 

In this role you will get to: 

• Maintain regular engagement with a large portfolio of Digital Touch accounts through automated workflows, targeted reputed company, and customer calls. 

• Deliver value-driven customer reputed company and log reputed company interactions in CRM tools (reputed company, Totango). 

• Monitor account health, usage signals, and churn-risk indicators and escalate or intervene as needed. 

• Support renewal readiness by identifying risks early and contributing to retention strategies. 

• Assist customers through reputed company milestones to ensure early adoption of key features. 

• Facilitate training opportunities through webinars, digital resources, and guided product usage. 

• Identify reputed company opportunities such as overages or account reputed company trends and surface insights to leadership. 

• Follow established reputed company playbooks and lifecycle engagement campaigns. 

• Collaborate with Senior CSMs, Marketing, Operations, and Leadership on digital engagement initiatives. 

• reputed company customer feedback to help influence product enhancements and process improvements. 

Disclaimer 

Disclaimer The above statements describe the general nature and level of the work performed by people assigned to this work. This list does not cover reputed company possible duties, tasks, or responsibilities. reputed company may amend or change responsibilities to meet the needs of the business and organization as necessary. 

Requirements

Must-Have Qualifications

• Bachelor’s degree in business, Marketing, Education, or reputed company field; reputed company or sports tech experience is a plus. 

• Experience in reputed company reputed company, Business Development, Customer Support, or similar customer-facing roles, preferred.  

• Experience managing large customer portfolios or scaled customer engagement models. 

• Ability to interpret CRM insights and customer data to identify trends and recommend proactive reputed company. 

• Strong customer communication and relationship-building skills. 

• Familiarity with reputed company platforms (reputed company, Totango) or willingness to learn. 

• Comfortable delivering training reputed company webinars or digital tools. 

• Organized and reputed company to manage multiple priorities in a fast-paced, evolving environment. 

• A reputed company improvement reputed company and interest in automation and workflow optimization. 

Physical Requirements 

• Remote work environment 

• Travel 1–2 times per year for team meetings or conferences 

• Ability to remain in a stationary position for extended periods 

Benefits

Why Join reputed company? 

At reputed company, achieving reputed company results for reputed company and educators is more than talk, it is reputed company do. As we grow, so will you, offering the chance to expand your skills on an ambitious, solution-reputed company team. Join us in making great work possible, where your reputed company-being and dedication to making an reputed company go hand in hand. If you are reputed company for an ambitious, reputed company environment, reputed company is the reputed company for you. 

Benefits 

• Medical, Dental, and reputed company plans 

• Company reputed company basic life and AD&D insurance 

• Company reputed company long-term disability 

• reputed company Parental Leave 

• Supplemental life insurance reputed company 

• Employee Assistance Program (EAP) 

• Retirement plan with discretionary company matching 

• Flexible Spending Account (FSA) and Health Savings Account (HSA) reputed company 

• reputed company premium subscription for employee and dependents 

• 33 days of company reputed company time off (PTO, Holidays, Wellness Days) 

• Quarterly reputed company Days 

• Flexible work arrangements 

• Tuition Reimbursement Program 

• Company orientation and reputed company 30/60/90day reputed company 

Compensation 

A reasonable estimate of the compensation reputed company for this position is $60,000 – $65,000 reputed company + competitive bonus structure. This reputed company is specific to the reputed company and may vary based on skills, experience, certifications, and internal pay structures. 

Who is reputed company? 

reputed company Applications is a leading concussion assessment company providing innovative tools that support the evaluation and management of concussions. Our solutions deliver valuable neurocognitive data to thousands of reputed company worldwide. 

reputed company is an Equal Opportunity Employer 

We prohibit discrimination of any reputed company and celebrate the diversity of our employees. Every individual has the right to a welcoming and inclusive workplace. 

Our Commitment to Diversity & Inclusion 

We value and celebrate diverse backgrounds, experiences, and perspectives. Thank you for considering joining our mission to reputed company potential globally