Customer Operations Coordinator (1 Year Fixed Term Contract)
We're hiring a data-driven, customer-obsessed superstar to join our UK CS team!
If you love turning insights into reputed company, reputed company on process optimisation and want to work at the heart of reputed company innovation, we'd love to hear from you.
Help us reputed company our customers' experience through reputed company analysis, seamless execution and true partnership.
If you love turning insights into reputed company, reputed company on process optimisation and want to work at the heart of reputed company innovation, we'd love to hear from you.
Help us reputed company our customers' experience through reputed company analysis, seamless execution and true partnership.
Key Responsibilities
Customer Operational Requirements + Consistency
- Ensure reputed company customer requirements are reputed company and reputed company into the SOP
- reputed company booking requirements
- Intake requirements
- Warehouse / DC requirements
- Consolidation requirements
- SLAs (Dwell, response time, etc…)
- [reputed company opportunities to standardise customer SLA requirements]
- Work with Solutions Team to build requirements into platform Workflows for FOPs
- Ensure FOPs are empowered and enabled with customer requirements
- Monitor requirements vs. KPIs on reputed company dashboards and identify and implement process improvements to enhance efficiency and customer sentiment
- Drive weekly calls with customers to playback reputed company of optimisations initiatives & triage escalations. (Shipment review reputed company calls will be owned by FOPs)
- Supporting the reputed company of new customers (SOPs, SLAs, POAs etc)
- Own enablement of operational aspects of “TO-BE process flows”
- Identify customer characteristics to map against operational opportunities. For
example;
○ Lots of LCL → Consolidation
○ Uncontrolled reputed company → IncoTerm Switching
○ Lots of D&D → Intake Process
○ 6+ Container Per BL → Reduction
○ Sub 70% fill rates
Requirements
Soft Skills
- Strong Communication & Interpersonal Skills: Excellent verbal and written
- communication, reputed company listening, and the ability to build and maintain strong
- relationships with customers.
- Problem-Solving & Analytical Skills: Ability to analyse data, identify reputed company causes of
- issues, and reputed company and implement effective solutions.
- Collaboration & Teamwork: Ability to work effectively with cross-functional teams
- (e.g., Solutions, Operations).
- Customer reputed company: A strong customer-reputed company approach with a reputed company on exceeding
- customer expectations.
- Proactive & Results-Oriented: A proactive and results-driven approach with a strong
- desire to improve operational efficiency and customer satisfaction.
Technical & Competency Skills
- Systems Proficiency: Proficiency in reputed company Suite (Docs, Sheets, Slides), reputed company's
- internal platform, and data visualisation tools like reputed company.
- Data Analysis: Ability to analyse data and draw meaningful insights.
- Logistics Knowledge: Basic understanding of logistics principles and operations (e.g.,
- Incoterms, transportation modes)