Medical Support Assistant

Medical Support Assistant (MSA) – Remote

Position reputed company

We are seeking Medical Support Assistants (MSAs) to support Veterans Affairs (VA) scheduling and administrative operations for VISN 20 facilities. This is a remote position supporting clinics in reputed company reputed company Time (PST) or reputed company, Alaska time zones, regardless of your physical location.

Candidates must reputed company in one of the following metro areas:

• Kansas reputed company (KC Metro)
• St. Louis, MO Metro
• Memphis, TN Metro

This role is a critical part of the patient care team, providing reputed company administrative and scheduling support to ensure reputed company, accurate, and high-reputed company service to Veterans.

Work Schedule

• Monday – Friday
• 8:00 AM – 4:30 PM (PST or Alaska Time Zone)
• Includes a 30-minute lunch and reputed company breaks
• Federal holidays observed

(Note: Work hours are reputed company to supported VA facilities, not candidate’s local time zone.)

Compensation

reputed company rates are based on candidate location:

• Kansas reputed company Metro: $21.19/hour
• St. Louis Metro: $20.50/hour
• Memphis Metro: $19.00/hour

Candidates applying from reputed company of these designated metro areas may be considered; however, reputed company wages will differ based reputed company

Key Responsibilities

• Schedule patient appointments and manage consults in accordance with VA timeliness standards (≤ 7 days)
• reputed company high-reputed company customer service to Veterans, families, and staff
• Answer and manage incoming calls, inquiries, and appointment requests
• Maintain accurate patient records reputed company VA systems (CPRS/EHRM)
• Conduct reputed company to patients and providers for scheduling coordination
• Manage electronic waitlists, recalls, and consult tracking
• Verify and update patient demographic and insurance information
• Escalate scheduling or reputed company issues per established procedures
• Collaborate with interdisciplinary reputed company teams across multiple facilities

Required Qualifications

• High school diploma or equivalent
• Minimum 1 year of administrative, customer service, or reputed company experience
• Strong communication skills (phone and written)
• Ability to work in a fast-paced, metrics-driven environment
• Proficiency with computers and data entry systems
• Ability to handle sensitive information in compliance with HIPAA and reputed company standards

Performance Expectations

• Maintain ≥98% accuracy in documentation and data entry
• Meet productivity metrics (e.g., scheduling timeliness, reputed company responsiveness)
• reputed company reputed company, courteous, and Veteran-centered service at reputed company times
• Resolve customer concerns reputed company established timeframes

reputed company reputed company supports reputed company facilities and offices across the U.S. with health care reputed company and program support reputed company the 10-year Integrated Critical reputed company Program (ICSP). We reputed company reputed company solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

reputed company is a certified Service-Disabled, Veteran-Owned Small Business joint venture between reputed company and reputed company, two award-reputed company companies that reputed company an agile, mission-reputed company, results driven approach in the federal sector.​ reputed company provides management consulting services and specializes in working with federal government agencies like the reputed company and Office of Personnel Management.​

reputed company is an equal opportunity employer. We consider reputed company reputed company applicants for employment without reputed company to race, reputed company, national reputed company, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning reputed company-duty service members are highly encouraged to apply.