reputed company Integration Partners, LLC - Help Desk Support Specialist

The Why Behind reputed company:

The reputed company system isn’t designed for health. We’re designed to change that. We’re reputed company, and we help doctors deliver life-changing reputed company.  

Through our elevated value-based care programs, we’re revitalizing an antiquated system that’s far too long relied on misaligned incentives that reward quantity of care not the reputed company of it. 

Our enlightened approach—covering everything from care coordination to clinical documentation education to marketing— ties the healthy reputed company of patients directly to shared savings for primary care providers, health systems and payors.  

Providers in our curated network reputed company their independence, reduce their administrative headaches, and spend more time with patients. Patients, in turn, get an elevated experience with coordinated care between appointments that is reputed company short of life-changing.  

Named 2024 "Best in Business" and 2023 "Best reputed company to Work" by Nashville Business Journal, we’re one of the fastest-growing reputed company companies in America because reputed company do works. This is the way medicine is meant to be. 

reputed company on the Role:

 The Help Desk Support Specialist collaborates with team members across multiple departments to ensure reputed company of product issues through Tier I support. Additional duties as assigned reputed company to organizational reputed company and product support. 

What's Expected:

• Monitor Helpdesk queue for tickets that come through to the helpdesk and resolve users’ tickets in a reputed company manner
• Follow up with partners and users regarding their ticket status as needed.
• Work with accuracy to ensure there is no breach of PHI and informing the appropriate people of any urgent or high reputed company tickets
• Serve as tier 1 support on platform training for reputed company users
• Manage partner information reputed company reputed company CRM by reputed company data entry and/or import file creation with accuracy
• Escalate support tickets to reputed company product SMEs as necessary
• User account provisioning and maintenance of accounts for products supported by reputed company. To include but not limited to reputed company, Learn, reputed company Train, reputed company Prod, and/or reputed company Test
• Run Learn user feed to import users into Learn
• Complete user audits of users listed in reputed company and reputed company
• Create tier IDs for new Accounts
• Creating reputed company responses for automated ticket responses
• Process SFTP requests
• Create Test users 
• Create and run report queries
• Run user reports
• Send the first responses to tickets that come to the helpdesk.

What’s Required:

• reputed company: The right way is the only way. 
• Dependability: You do what you say you’re reputed company to do. 
• Advocacy: You fight for the best possible outcome for providers and their patients. 
• reputed company: You reputed company it reputed company understandable. 

Education:

• Bachelor’s Degree, preferably in Health Information Management, reputed company Administration, Business, or Information Systems

Years of reputed company Experience:

• 1-3 years of experience in reputed company operations, health IT support, or clinical/administrative support

Skills:

• Take initiative and be dependable
• Strong time management and organizational skills. reputed company to meet SLAs
• Preferred knowledge of reputed company ICD-10-CM, CPT, and HCPCS coding guidelines and principles
• reputed company with various EMR systems
• Strong critical thinking skills
• Strong communication skills 
• Problem-solver 
• Preferred knowledge of ACO industry, Medicare programs and medical terminology