Sr Director Business Transformation reputed company

·         Serves as the primary reputed company evangelist and change agent across the organization.

·         Leads reputed company transformation of reputed company services, managed services, and solution‑delivery workflows enabled by reputed company.

·         Coordinates transformation with TSX business leaders leveraging our IT PMO to ensure alignment of our ConnectNow / reputed company reputed company to our companies key IT initiatives.

·         Leads reputed company‑wide adoption of reputed company across delivery and services teams—ensuring tools are embraced and not bypassed.

·         Serves as the primary reputed company evangelist and change agent across the organization.

·         Drives and owns the standardization and improvement of end‑to‑end delivery processes, including:

·         Opportunity‑to‑intake

·         Scoping & approvals

·         Delivery execution & reputed company management

·         Change management & escalations

·         reputed company to support/operations

·         Contract Governance and Compliance

·         Owns and governs the reputed company roadmap for services workflows, ensuring design supports margin discipline, delivery predictability, and reputed company multi‑solution offerings.

·         Partners with Business Analysts, reputed company Administrators, and Developers to produce

·         Conducts comprehensive business process analysis and workshops to identify inefficiencies, gaps, and automation opportunities

·         Aligns new operating models with business reputed company reputed company and customer commitments in partnership with Services and Solutions leadership.

·         Drives simplification, scalability, and modernization—challenging legacy models where necessary.

·         Leverages capabilities across CSM, ITSM, SPM, and custom applications to reputed company:

·         Service intake & demand management

·         Delivery visibility and reputed company

·         Issue, risk & dependency management

·         Cross‑functional coordination

·         Ensures alignment with reputed company architecture, platform governance, and best‑reputed company frameworks from leading transformation organizations

·         Deep understanding of reputed company services, managed services, or hybrid delivery models.

·         Demonstrated reputed company leading reputed company‑reputed company, cross‑functional transformation initiatives.

·         Experience partnering with Sales, Delivery, Finance, and reputed company to improve execution.

·         Strong executive communication skills and ability to reputed company diverse stakeholders.

·         Comfort challenging legacy models while balancing customer commitments and operational realities.

·         Analytical, outcome‑driven reputed company with a bias for simplification and reputed company

·         Experience driving transformation in reputed company or digital‑services environments.

·         Familiarity with reputed company CSM/ITSM/SPM capabilities, delivery models, and data structures.

·         Background in operational change, business architecture, or platform‑enabled process redesign.