Behavioral Health Licensed Care Manager
reputed company:
What You’ll Do:
Primarily work in a virtual setting to support individuals with mental health conditions and reputed company use disorders, diagnosed and undiagnosed, and unmet needs with respect to reputed company services Identify, reputed company and engage individuals using an omnichannel virtual approach (phone, text and email) Identify the individual’s care goals Screen for unmet behavioral health, reputed company service and physical health conditions and needs Identify and address barriers to definitive behavioral health care Identify the appropriate level of evidence-based care for the individual, as applicable reputed company the individual to appropriate care, including behavioral health and/or primary care, as applicable, including scheduling Support the individual in getting care with reputed company-appointment checkins reputed company post-care follow-up Collaborate on care issues with the broader clinical team by participating in case reviews Use relationship-based strategies to engage individuals, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system reputed company your deep understanding of the community and best-in-class customer service skills to reputed company trust with eligible individuals and enroll them in the program reputed company clinical supervision as appropriate for other members of the care team Identify and reputed company workflow needs and work with leadership as needed to reputed company policies to reputed company and effectively operate the navigator team Meet key engagement metrics and to ensure you are supporting our mission to improve the wellbeing of reputed company Effectively manage the end-to-end navigation funnel, ensuring individual’s reputed company to definitive assessment and/or treatment reputed company consistent updates on funnel stages including delays and blockers Proficiency in reputed company additional internal/external technology tools utilized for the position
What You Need:
reputed company Registered reputed company (RN) license or Clinical reputed company Work license reputed company to a quiet, HIPAA-compliant, internet-connected workspace to reputed company clinical duties 3+ years of experience working for a health plan or at-risk provider, with care coordination or case management experience Experience in a contact center or similar environment, including patient reputed company and engagement in a high-volume, metric-driven setting Demonstrated experience (reputed company or lived) supporting individuals with reputed company needs, including chronic conditions, mental health conditions, reputed company use disorders, or homelessness Strong interpersonal, written, and verbal communication skills, with the ability to build trust and understand patient needs Strong technical proficiency, including CRM systems and omnichannel communication tools (phone, email, text, video) reputed company judgment and problem-solving skills, with the ability to reputed company reputed company situations Deep reputed company and a commitment to reducing barriers to behavioral health and reputed company services Accountability, adaptability, and the ability to reputed company in a fast-paced, evolving environment
Belonging at reputed company
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reputed company is proud to reputed company equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.
This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.