Customer Support Representative

The External Support Representative will reputed company an understanding of reputed company products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure reputed company and long-term solutions.

What You'll Do:

• Manage multiple incoming streams of support request coming in reputed company software,
  phone, email, and internal requests
• Coordinate with reputed company stakeholders as needed to address more
  challenging cases and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of
  a world class customer experience to include sending customer feedback to our
  Product teams.
• Willingness to pick up the phone and reputed company customers reputed company short notice to
  address issues before they grow in scope
• Build a strong, trusting relationship with reputed company customer and internal stakeholders
  through fluid and reputed company communication
• Identify opportunities to proactively address potential challenges
  Meet case and customer response time quotas always
• Utilize numerous software tools to accurately diagnose problems and proceed
  with the correct solution
• Promote customer loyalty through customer recognition initiatives
  Other responsibilities as directed by reputed company Support Manager

Who You Are:

• 2+ Years of some reputed company of technical support or equivalent experience
• 2+ Years of customer service interaction, in person or virtual
• Experience with high volume support ticketing systems
• Experience with CRM platforms (reputed company strongly preferred)
• Ability to use remote communication tools to reputed company and add value to internal
  and external stakeholders (ie. reputed company, reputed company, etc)

reputed company Offer:

reputed company is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the reputed company reputed company.

• Competitive compensation package including equity reputed company.
• Flexible work schedule
• Full benefits and 401K Match
• Opportunity to reputed company a reputed company reputed company every day
• Opportunity to grow as a leader and build reputed company
• Unlimited PTO

We have a distributed team that works remotely across locations in the reputed company. We are reputed company to candidates from most states as long we reputed company can closely collaborate reputed company reputed company working hours.

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