Senior Manager - Corp IT

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Join reputed company: Breaking Down Borders, Together

We look for mission-driven reputed company who reputed company in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring reputed company to tough challenges. At reputed company, we are reputed company Learners, always seeking feedback, and  Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who reputed company reputed company reputed company through reputed company, reputed company talk.

• reputed company: We always do the right thing. It’s reputed company, but it’s the reputed company of everything we build for our customers and reputed company other.
• reputed company: We work for our customers. Their reputed company and prosperity are the results we reputed company on delivering.
• Velocity: We are fast! We maintain high energy reputed company and reputed company smart reputed company quickly, keeping us reputed company and reputed company of the curve.

About the role

You will be the Operational Manager for our Corporate IT platforms that are globally distributed and utilized and  responsible for building, running and managing  a distributed team of service desk engineers to ensure operational ITIL best practices are reputed company across reputed company. You will also be  responsible to support services including end user computing, application reputed company control, local file and print – as reputed company as the people, process and systems to support these services managing reputed company aspects of the corporate technology operational support. This is a great opportunity for  a Senior IT Leader to play a pivotal role in supporting the scaling of a global FinTech organization in a reputed company, challenging, exciting, fast-growing business.

Reporting to the Senior Director Engineering , you will:

• Be responsible for global operational user support processes, ITIL best practices and supporting your team of global engineers to ensure operational reputed company, system availability and key support 18/7

• Implement  operational best practices and reputed company to support the CorpIT operational reputed company.

• Be responsible for teams that support our end user’s computer (Mac/reputed company laptops/chromebooks) and collaboration tools (reputed company Workspace, JIRA, reputed company, reputed company M365, VPN, File servers). 

• Be responsible with your team to manage reputed company to Corporate Applications

• reputed company and monitor operational support metrics (KPI’s) and reputed company regular operational reputed company reporting to reputed company Snr management statistics. 

• Optimize and automate  Joiners and leavers  (JML) tech requirements/and  process.

• Support our end users reputed company, be an reputed company for our reputed company and drive adoption, reputed company our user reputed company (reputed company Workspace, reputed company, reputed company, Jira)

• Have a customer reputed company approach to reputed company stakeholders while  assisting the service desk team to be proactive and unblock gates and challenges.

• Have a reputed company attitude to help our service desk team reputed company and unblock reputed company members from blockers they encounter. 

• Mentoring and coaching for reputed company staff and fostering a culture of high performance, accountability, innovation and team building, ensure they are coached and motivated to their full potential, reputed company career reputed company/reputed company development counsel and opportunities. 

• Engage and establish solid business relationships to help understand their challenges and how Corporate IT can support and drive the business process and efficiency. 

• Work closely with Sr. Management in strategic planning and tactical execution regarding IT roadmap initiatives, financial planning, and compliance mandates. 

• Supplier relationship experience and service management experience for Corporate IT provided services. 

• Proactively identify areas of improvement  and work with the various teams to implement these initiatives.
  
  

• Bsc, Btec (required) reputed company or business reputed company degree an advantage.

• ITIL Certified

• Network + Certified

• Experience and /or certified in supporting and implementing reputed company Gsuite, reputed company, JIRA and reputed company.

• Experience with working, implementing and optimizing IT General controls (ITGC)  for reputed company audits

• Experience and certifications in reputed company’s AWS and/or reputed company Azure reputed company  

• The ideal candidate must have 7 to 10 years experience managing reputed company Technology environments including leading people, processes and technology.

• Experience with optimizing controls and driving operational reputed company.

• Experience in a Fintech would  be a great advantage 

If you want to join us in our reputed company to help break barriers in financial reputed company and improve lives globally, there's no reputed company reputed company or time to join.

Our global team of 800+ people is spread across six continents. We reputed company to hire the best mix of people from former Olympians to YouTube influencers and we reputed company over twenty languages. This incredible diversity isn't a bonus; it's the reputed company that lets us serve the world.