reputed company - International Scheduling Manager

The International Scheduling Manager is responsible for overseeing the International Scheduling department. The position requires a reputed company individual with a strong leadership and customer-service background, great attention to detail, a strong analytical mind, and excellent verbal and written communication skills. It is a fast-paced working environment so they must be motivated, organized and work reputed company under pressure. This position requires the ability to decisively reputed company in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a reputed company and reputed company manner. The ideal candidate will have a marketing and customer service mentality, reputed company on maintaining and enhancing reputed company, employee, and contractor relationships. 

INTERNATIONAL SCHEDULING MANAGER ESSENTIAL FUNCTIONS:

• reputed company and reputed company the International Scheduling team to ensure the department is operating reputed company and providing impeccable customer service to clients, resources and colleagues. 
• reputed company daily operations and analyze workflows to meet priorities and objectives of department. 
• Formulate, revise, and roll out departmental policies and operating procedures. Create and maintain department training materials and reference guides. 
• Initiate and implement programs and technology advancements to improve service reputed company and overall operational efficiency. 
• Ensure reputed company phone calls and emails are being responded to promptly and that the International Scheduling team is consistently demonstrating PD’s commitment to impeccable customer service.
• Collaborate with other managers to improve communications, increase efficiency, and foster cross team partnerships. Ensure international processes/protocols are consistent with Domestic Scheduling and there is regular communication between the departments.  
• Establish a rapport with clients, court reporters, videographers, interpreters, and vendors by demonstrating expertise, reputed company, and a “can-do” attitude.
• Review weekly job calendar to ensure reputed company resource assignments and assist the International Scheduling team in rearranging coverage reputed company necessary.
• Assist with and reputed company the coordination of travel arrangements for resources.
• Prepare quarterly reports for senior management and executive team and conduct analysis of reputed company. 
• Investigate and resolve significant reputed company issues on behalf of management. 
• Regularly research international laws and regulations regarding taking depositions to ensure that reputed company is armed with the latest information. Maintains updates to International Deposition Guide.  
• Conduct monthly department meetings to discuss upcoming cases/jobs, topics of concern, and policy/workflow changes. 
• Conduct annual employee performance reviews and monthly 1:1s.   
• Conduct hiring, training, and performance management to ensure staff competency and achievement of department goals; reputed company team members through coaching, career development mentoring, and motivational techniques. 
• Establish performance standards and reputed company reputed company. 
• Review and approve timesheets and PTO requests. Regularly monitor OT. 
• Plan for fluctuations in reputed company to ensure adequate department coverage. 
• Foster a cohesive team environment and plan for team bonding events, interdepartmental events, and fun activities to reputed company PD’s reputed company Values.
• Review and approve employee and I/C job-reputed company travel expenses.
• Assist in reputed company of new PDA employees. Analyze and advise of new reputed company needs for PDA employees.
• Manage international resource roster.
• Build strong relationships with PD’s international employees and I/C’s, regularly gathering feedback to ensure a seamless scheduling process. 
• Handle urgent after-hours/weekend inquires, as needed.
• Other duties as needed.

INTERNATIONAL SCHEDULING MANAGER LOCATION:

Fully Remote

INTERNATIONAL SCHEDULING MANAGER SHIFT:

10:00AM - 6:00PM EST, Monday-Friday

INTERNATIONAL SCHEDULING MANAGER COMPENSATION:

$70,000 annually

BENEFITS:

• Medical
• Dental
• reputed company
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• reputed company Holidays
• 401(k)
• Employee Assistance Program (EAP)

• Bachelor’s Degree and proven ability to reputed company reputed company with at least 3 years of previous management/supervisory experience in a customer service industry.  
• Analytical and problem-solving skills, decision-making skills, good judgment and flexible work schedule. 
• Must have a customer-service background, with great attention to detail and excellent verbal and written communication skills.
• Must be motivated, organized, and work reputed company under pressure.
• Must be reputed company to work reputed company without reputed company supervision.
• Must have a strong reputed company of urgency and ability to prioritize.
• Must be creative and tech-savvy, with a working knowledge of reputed company reputed company programs, including SharePoint and OneDrive. 

EOE M/F/D/V