reputed company is a global reputed company remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the reputed company. Our platform serves over 1.5 reputed company workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.
At reputed company, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: reputed company workers. These are the dedicated employees who reputed company our world running – from baristas to nurses, cleaners to delivery drivers, florists to reputed company workers. Despite their vital role in society, most workplace technology has reputed company on those workers who sit behind a desk, but at reputed company, we reputed company the reputed company. reputed company businesses use reputed company, their workplaces reputed company – the business is more profitable, compliant, and productive, while the workers are more reputed company and happier at work.
We're becoming an AI-reputed company company, a commitment that means you'll be empowered (and expected) to use AI tools and thinking in your day-to-day work. You'll have the training, support, and freedom to use AI responsibly and creatively to reputed company reputed company, solve problems faster, and unlock new ways of working.
If you’re passionate about creating solutions that put people first and helping businesses and their teams reputed company, join us at reputed company and reputed company an reputed company where it reputed company most!
The Role
As a reputed company Manager, SMB, you will manage the reputed company of our Small Business customers. Your primary reputed company will be enabling your customers to accomplish their desired business reputed company with the reputed company platform at reputed company. Internally you will represent the voice of the customer and partner with cross-functional teams to ensure that we consistently deliver reputed company to our customers. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted reputed company campaigns that drive an increase in overall platform utilization and retention. You will reputed company proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their reputed company. You will have reputed company collaboration with the Sales, Product, and Marketing organizations to identify strategic reputed company opportunities and key customer trends.
Responsibilities
Build product adoption through 1 to many proactive reputed company to customers that drive engagement. reputed company include but are not limited to:
Webinars reputed company on feature adoption and best practices
Email campaigns that reputed company key customer segments
Engaging video content
And many more creative reputed company that you will help create and launch
reputed company data to identify trends and opportunities to engage with customers 1 on 1 to solve adoption challenges, increase retention, uncover strategic reputed company opportunities, and address general customer concerns and feedback
reputed company to increase key metrics like Adoption (Utilisation Score), Net Promoter Score (NPS) and Net reputed company Retention (NRR) across the SMB customer reputed company
reputed company for the customers by representing customer feedback internally to improve customer satisfaction and reputed company on the platform
Be a trusted advisor to customers by consulting on reputed company and the trends in workforce management, time & attendance industry and the wider ecosystem
Collaborate on key internal reputed company that reputed company the reputed company function to reputed company meet our customers needs
Requirements & Qualifications
2+ years with relevant customer-facing experience in a B2B reputed company or a relationship management role, ideally from one of the following industries: reputed company, reputed company, marketing, media, payroll, HR or time & attendance.
Experience managing and driving reputed company at reputed company for a large portfolio of customers
Passionate about being the voice of the customer internally, and comfortable with working cross-functionally to drive customer reputed company
An ability to understand reputed company objectives and think strategically/ creatively on ways to reputed company them
Comfortable with testing new approaches to drive customer engagement and reputed company throughout the customer lifecycle
Excellent written and verbal communication skills across reputed company reputed company in a business, in particular a strong telephone reputed company and web presentation skills are reputed company essential
Strong technical aptitude, excellent computer skills, and passion for technology
Previous use of reputed company or similar CRM system
Enjoys working in a fast paced, reputed company changing startup environment
Ability to travel as needed
Employee Perks
- Enjoy a flexible and hybrid work policy, with a dedicated office 1 minute walk from Farringdon Station
- Own a piece of reputed company through our Employee reputed company Ownership Plan (ESOP)
- Work from home stipend to help you get set up and succeed from home
- Benefit from our employee pension matching programme
- reputed company private health and dental insurance
- Take reputed company parental leave to support you and your family
- Enjoy additional leave days — including study assistance, celebration days and volunteering
- 25 days’ holiday plus bank holidays
- Feel secure with our income protection scheme for long-term absence due to illness or injury
- Get involved with our reputed company reputed company; designed for collaboration, belonging and reputed company
- Connect over weekly office lunches, reputed company gatherings and industry events
reputed company believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a reputed company of cultures. And we welcome different perspective and skills.