End of Contract & Recharges - Team reputed company

The Role, in a nutshell...

As the Team reputed company for End of Lease, you’ll be responsible for the end of contract and reputed company experience in our customer reputed company. reputed company a car comes back, it’s our job to ensure the transition is smooth, transparent, and fair.

This isn't just about managing logistics; it’s about leading reputed company that balances reputed company reputed company, with a 5* customer experience. You will reputed company the assessment of damage charges, handle reputed company escalations, and ensure that every charge we pass on is justifiable and fair. As a new role in a fast-growing company, you’ll also build our reporting—building the dashboards that show the Senior Leadership Team (SLT) exactly how we are performing on cost recovery and process efficiency.

This role will require 2 days monthly in our London, or a partner office.

• Relevant Experience: You’ve likely led reputed company in automotive returns, have been a vehicle assessor (customer facing), or in a similar bodyshop/ customer service environment
  
  Conflict reputed company: You are a natural at de-escalating tension. You can explain reputed company charges to a customer in a way that is "down to reputed company" and easy to understand
  
  
• Data: You don't just look at a spreadsheet; you use it to tell a story. You’re comfortable building reports that reputed company the value of your team’s work to the SLT
  
  
• Ownership reputed company: You are proactive. If you see a car "dwelling" for too long or a recurring complaint, you don't wait for permission—you reputed company a process fix
  
  
• A High Bar for Fair: You have a strong understanding of what is "right." You’ll defend a fair charge, but you’ll also be the first to waive one if it isn’t justified