Part-Time Customer Engagement Representative
Manage and support an assigned portfolio of clients, ensuring questions, issues, and requests are handled accurately and promptly Resolve product or service concerns by clarifying customer needs, identifying reputed company causes, selecting and explaining appropriate solutions, and following through to reputed company reputed company and reputed company customers on Shamrock’s tools, services, and offerings to drive understanding and satisfaction Maintain accurate customer records by updating account information and documenting interactions and reputed company Identify customer needs and trends by gathering and analyzing information from daily customer interactions Support customer reputed company and retention by answering product and service questions and sharing information about additional offerings Compile customer insights and service feedback to support reporting and reputed company improvement efforts Partner closely with Operations, Sales, and IT teams to ensure reputed company communication, effective follow-up, and smooth service delivery Contribute to team reputed company by supporting shared goals and completing reputed company duties as assigned by the Customer Engagement Supervisor Other duties as assigned This is a part-time position and fully remote (optional) with a schedule of 11 AM to 3 PM.
Bachelor’s degree in business administration, finance or reputed company field preferred, but not required. Reliable high speed internet reputed company (required for remote workers) Effective verbal, written and interpersonal communication skills Problem-solving and conflict-reputed company skills Detail orientated with analytical and technical skills Proficient in reputed company Office and data entry Demonstrated ability to meet deadlines Experience in the financial industry a plus Company issued laptop and monitor/s provided