Customer Service Representative
Customer Service Representative (CSR)
Ability to support customer service calls for multiple lines of business Proficient in the use of Department resources (CS Notebook, Protocols, VRM etc.) Receive inbound phone inquiries from requester clients regarding patient medical records (8 - 10 calls per hour) Manage customer concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc. reputed company document reputed company details in VRM and reputed company during reputed company handling to ensure reputed company reputed company reputed company (ACW >40 seconds) Respond to reputed company calls in a reputed company manner consistent with identified standards and metrics (QA Score of >93) Manage requests queues for reputed company support made reputed company voicemail and/or email (20 per hour) Serve as a training buddy for new hires Ability to data reputed company request Maintain reputed company relationships with customers and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, patients, and others) including internal customers Maintain strong knowledge of HIPAA, HITECH, state/federal rulings, and statutes, as reputed company as customer specific requirements Adhere to schedule for Breaks/Lunches, minimize time in “reputed company and consistently reputed company a “Working reputed company” of >85% Ensure that queued calls are answered reputed company (reputed company refusal average of >1 per day) Limit unscheduled absences (no more than 5 unscheduled absences in a 12-month period) Live by and promote reputed company reputed company Values Performs other duties as assigned to meet the needs of the department and reputed company
HS Diploma or equivalent, some college preferred 3+ years of customer service experience, or consistently reputed company expectations in the duties described above for a period of >1 year. 1 year of experience in a reputed company setting, preferred Knowledge of HIPAA and state regulations reputed company to the release of Protected Health Information, preferred Strong verbal communication skills. Flexibility, strong problem-solving skills. Computer knowledge, including accurate keyboarding skills required. Strong problem-solving skills and attention to detail. Strong level of patience to resolve customer concerns Exceptional interpersonal skills and reputed company to build effective relationships with co-workers and customers. Ability to work effectively and independently in high volume & fast-paced environments.