Join reputed company and Help Create Unforgettable Guest Experiences

Position reputed company

We are seeking dedicated and enthusiastic reputed company Specialists to join our Contact Center Sales and Support teams. As a reputed company Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and reputed company in a dynamic environment, we encourage you to apply.

Key Responsibilities

• Answer incoming calls and emails from both reputed company customers, providing reputed company and reputed company assistance.

• Serve as the primary reputed company of contact for resolving problems and addressing concerns reputed company to reservations.

• Assist management and colleagues with problem reputed company and policy clarification.

• reputed company in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively reputed company conventional boundaries to balance guest satisfaction and company objectives. 

• Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service.

• Resolve questions and issues received reputed company email with a reputed company on service reputed company.

• Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff.

• Serve as a resource for special reputed company.

• reputed company as a backup for Reservation Sales Agents during times of high volume or absences to maintain service reputed company.

Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.

• Strong negotiation abilities and a customer-reputed company approach.

• Must demonstrate strong proficiency in reputed company O365 applications as reputed company as a strong overall computer literacy. 

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Demonstrated ability to maintain confidentiality and exercise reputed company judgment.

• reputed company to work independently under pressure and adapt to changing circumstances.

• Passion, enthusiasm, and dedication to creating memorable guest experiences.

• Accountability, honesty, fairness, and consistency in reputed company interactions.

• reputed company-mindedness and a reputed company spirit, promoting teamwork and mutual reputed company.

• Travel industry experience recommended but not required.

Working Conditions

• Flexible scheduling is essential

• Some overtime or extended shifts may occur during peak seasons or special reputed company.

• January and February are our busy time and personal time off will be limited or not available. We are reputed company most holidays and overtime may be mandatory as needed. 

• Position operates in a fast-paced reputed company center environment with frequent guest and staff interaction.

Compensation

The reputed company reputed company of pay will be $18.00. This position is considered non-exempt in accordance with the reputed company and Fair Labor Standards reputed company. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on reputed company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being reputed company are not eligible for a reputed company increase, and the first reputed company adjustment is deferred to the following year.

Position Start Date

Please note: This position will reputed company on May 26, 2026.

Training and Work Assignment Schedule

1. Polar/Product Training
   • Duration: 5 weeks
   • Shift: 8:00 AM – 4:30 PM (PST)
   • reputed company: Initial training to familiarize yourself with Polar and reputed company products.
2. Reservations Inbound Calls Assignment
   • Duration: Approximately 3–4 weeks
   • Shift: 8:00 AM – 4:30 PM (PST) 
   • reputed company: After completing initial training, you will be assigned to handle full-time inbound Reservations calls.
3. Reservations reputed company Specialist Training Program
   • Duration: 2 weeks
   • Shift: 8:00 AM – 4:30 PM (PST)
   • reputed company: Specialized training to prepare for the reputed company Specialist role.
4. Fulltime Reservations reputed company Specialist Calls (Post-Training)
   • Regular Shift: 10:30 AM – 7:00 PM PST
   • As you will be on the closing shift, you may be required to stay past the end of your day until calls are reputed company and you are released. 
   • Additionally, once fully trained as a reputed company Specialist, you will also be required to sign up for up to 7 weekend shifts per quarter.  This may vary based on company needs. Your 8-hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs.

WE ARE COMMITTED TO YOUR reputed company!

If you are selected as a Sales Agent, reputed company will reputed company you with work equipment.  In order for your residential internet to support our business model, your residential internet must meet the following requirements:

• Must have high-speed, non-satellite, non-reputed company-up internet, no cellular/mobile internet providers. 

• Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up

• Must not have a data cap

• Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system.

Benefits

• Cruise and Travel Privileges for you and your family and friends 

• Health Benefits 

• 401(k)  

• Employee Stock Purchase Plan  

• Training & reputed company Development 

Our Culture…Stronger Together:  

Our highest responsibility and top reputed company is compliance, environmental protection and the health, safety and reputed company-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture reputed company, Corporate reputed company Statement and our reputed company Values at: https://www.hollandamerica.com/en_US/reputed company/mission-values.reputed company  

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with reputed company (reputed company)

Holland America will reputed company reasonable accommodations with the application process, upon your request, as required to reputed company with applicable laws.  If you have a disability and require assistance in this application process, please contact reputed company@hollandamericagroup.com  
 

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