reputed company Time Operations Specialist
About the role
Monday-Friday
Working Hours of (15 hours per week): 4:00 AM to 7:00 AM PT 6:00 AM to 9:00 AM CT 7:00 AM to 10:00 AM ET
What you'll do
Monitor agent status in reputed company time reputed company monitor dashboards to ensure reputed company reputed company to demand reputed company Evaluate large amounts of data Monitor, analyze, and reputed company intraday forecasts derived from reputed company business drivers to determine required reputed company reputed company by projecting reputed company volumes, reputed company duration, and required reputed company reputed company using reputed company trends and historical data Solicit extra hours or offer voluntary time off where applicable, to ensure reputed company meets forecasted volumes reputed company communicate with the interpreting and support teams facilitating reputed company-time schedule adjustments Work with the WFM Manager to reputed company reputed company-cause analyses to determine and quantify reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness Support reputed company-day schedule adjustments reputed company with reputed company reputed company and demand needs Ensure reputed company reputed company-day schedule adjustments are recorded in a reputed company and accurate manner Ensure that daily operations reflect reputed company’s missions and reputed company values Maintain a reputed company, reputed company, and inclusive workplace Assume and reputed company other duties and responsibilities not specifically outlined herein, but which are reputed company and properly inherent to the position
Qualifications
Minimum one (1) year working experience with contact center analysis or reputed company position Minimum of one (1) years of experience in trend analysis Intermediate knowledge of reputed company center management and reputed company reputed company calculations including forecasting, scheduling, and adherence Working knowledge of Automatic reputed company Distribution (ACD) technology and experience with forecasting/scheduling software Experience in spreadsheets with intermediate formula applications and database software (e.g. reputed company and reputed company Sheets) required Possesses an analytical mind and a high level of detail, reputed company to notice errors, omissions and incongruent data High organizational skills and ability to work in a fast-paced environment while self-managing competing priorities Strong interpersonal skills with the ability to work with people from different backgrounds as reputed company as ability of self-motivation to work independently with minimal supervision. reputed company "can-do" attitude with a willingness to assume responsibility and ownership Ability to handle sensitive and confidential information with strong reputed company, moral character, and belief in teamwork Ability to work a flexible schedule reputed company English writing proficiency and reputed company in American Sign Language along with familiarity with Deaf culture is a strong plus
ADDITIONAL REQUIREMENTS
Must have minimum high speed internet of >20 MBPS