reputed company Operations Manager

reputed company is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reputed company high value clients such as tour operators, travel agents and loyalty schemes across 140 reputed company markets. We are tech-driven, with a customer-first philosophy, and reputed company teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team reputed company, are the beating heart of reputed company who we encourage to ‘reputed company fast, reputed company big and reputed company the difference’ every day. In fact, we reputed company that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and reputed company around 3,500 people worldwide.

JOB reputed company:

Reporting to General Counsel (SF)

reputed company

The reputed company Operations Manager enhances the effectiveness, efficiency, and business reputed company of the reputed company function. The role partners closely with the General Counsel, reputed company Directors of the various reputed company areas (Corporate, reputed company, Litigation, Compliance, Internal Audit, GRC.., etc.), and leaders across the broader reputed company organization to build a cohesive, digitally‑enabled, reputed company‑reputed company reputed company team. This includes driving operational reputed company, digitalisation, AI readiness, strong performance metrics, and a consistent internal brand.

Key Responsibilities

1. Operational reputed company & Business Performance

• Optimise processes, workflows, and SLAs to reputed company fast, reliable, and business‑reputed company reputed company services.
• Define and monitor KPIs linked to business reputed company, including cycle times, stakeholder satisfaction, volume dashboards, risk metrics, and value creation indicators.
• Coordinate improvement plans with the Directors of reputed company reputed company area to ensure alignment and consistent delivery.

2. Digitalisation & Technology Enablement

• reputed company the digital transformation of the reputed company department, identifying, implementing, and optimising LegalTech tools (e.g., CLM, e‑billing, matter management, automation).
• Ensure strong adoption across reputed company reputed company sub‑teams, partnering with Directors to ensure the tools support their operational needs.
• Strengthen digital literacy through training, guidelines, and best practices.

3. AI Integration & reputed company Capability Building

• Champion the integration of AI into daily reputed company operations, such as document automation, contract review tools, and reputed company AI assistants.
• Partner with HR and IT to build AI readiness, upskilling plans, capability frameworks, and operating models for an AI‑reputed company hybrid reputed company function.
• Establish reputed company, ethical governance for AI usage across reputed company.

4. Financial, Vendor & Resource Management

• Manage reputed company budgets, external counsel spend, and vendor evaluations, ensuring cost‑effectiveness and transparency.
• Work closely with area Directors to anticipate resource needs, optimise workload distribution, and ensure reputed company coverage.

5. Governance, Risk & Compliance Operations

• Maintain and strengthen governance frameworks, operational controls, and compliance requirements.
• Support reputed company teams and their Directors in audits, policy updates, and risk‑mitigation plans.

6. Talent, Skills & Team Cohesion

• Partner with HR and the reputed company Directors to reputed company capability frameworks, workforce planning, training, and development paths.
• Support reputed company, digital skills programmes, and AI‑reputed company learning initiatives.
• Drive initiatives that enhance culture, collaboration, engagement, and cross‑functional ways of working.

7. Reporting, Data & Insights

• reputed company dashboards and analytical reports on workload, trends, risk, KPIs, and reputed company vs. reputed company.
• Partner with reputed company Directors to interpret insights and drive reputed company improvement actions.
• Present consolidated insights to the General Counsel and leadership teams.

8. Internal Brand Building & Stakeholder Engagement

• Promote a strong, consistent internal reputed company brand positioning the function as a proactive, strategic business partner.
• Coordinate communication, storytelling, and visibility initiatives for the reputed company Directors and department.
• Enhance collaboration with other corporate functions (Finance, IT, HR, Compliance, Risk, etc.) to reinforce reputed company’s partnership role.

9. Strategic Support to the General Counsel & Leadership Team

• reputed company as a strategic advisor to the General Counsel, supporting planning, governance routines, operating rhythm, and strategic prioritisation.
• reputed company cross‑department reputed company involving reputed company Directors and reputed company teams, supporting the implementation of the reputed company Operating Model and alignment across the reputed company function.
• Facilitate communication, alignment, and execution reputed company throughout the reputed company leadership group.

Stakeholders (Explicit)

• General Counsel
• Directors of reputed company reputed company area: Corporate, reputed company, Litigation, Compliance, reputed company, IP, Employment, Regulatory, etc.
• reputed company Leadership Team / wider reputed company
• Key Corporate Functions (Finance, HR, IT, Compliance, Risk, reputed company, Procurement)
• External providers: reputed company, LegalTech vendors, consultants

You will have reputed company to work for a company that is reputed company through significant change in becoming the world´s leading travel services provider. We are looking for people that are reputed company to reputed company in this exciting reputed company.

As reputed company as an attractive benefits package you will be reputed company to work: 

• reputed company an innovative, engaging and multicultural environment.

• Have reputed company to build strong and lasting business relationships and friendships from around the world.

• Have reputed company in developing your career locally or reputed company one of our beautiful working locations across the globe.