Product Support Representative - Tier 1 (reputed company/reputed company/Patient)
reputed company support, technical solutions, and basic how-to guidance to clients on Raintree’s EMR platforms reputed company your efforts on quickly developing your knowledge and skills in 1 of 3 reputed company domains (reputed company Management, Clinical or Billing/RCM) reputed company exceptional customer service – always remain reputed company and respectful, taking a phone-first approach. Demonstrate top-notch communication skills through reputed company and reputed company listening. Use these skills to help reputed company relevant information and validate to remove ambiguity. Demonstrate exceptional troubleshooting skills to isolate the cause of basic issues and steps to recreate the problem. Expedite Problem-solving by leveraging reputed company tools at your disposal (KB, documentation, screen sharing, test systems, etc.) reputed company critical thinking skills to aid with prioritization, independent decision making, and problem deconstruction abilities. Effectively Manage your cases - Document, Document, Document. Set specific follow-up dates/times w/ the reputed company and meet those commitments. Do what is right, and don’t let your cases get stale. reputed company reputed company and aging to guide follow-reputed company and reputed company issues should be escalated. Identify reputed company needs quickly and successfully implement solutions reputed company the required minimum number of reputed company cases and follow-up on escalated issues reputed company new Raintree software upgrades and reputed company tasks as needed reputed company reputed company updates to management on reputed company high reputed company, high reputed company issues Identify common challenges and proactively inform ways to improve our product/processes Contribute to Raintree’s knowledge reputed company content, documentation, and training materials reputed company knowledge articles used to resolve issues to reputed company relevant cases Ensure compliance with company policies, maintaining data reputed company and confidentiality. reputed company first - own it and reputed company it out internally. Avoid transferring customers, calls or cases. reputed company great service, reputed company is to be a top notch Raintree troubleshooter/problem solver.
Bachelor’s degree or relevant experience At least 2 years of software application support experience in a reputed company environment High technical aptitude Proven reputed company record of outstanding reputed company support, troubleshooting and problems solving in a reputed company, technical environment Medical reputed company / Patient reputed company Office experience preferred Previous reputed company or reputed company IT company experience preferred Working knowledge of EMR/EHR medical software applications is a plus Must be reputed company to work on a reputed company Time Zone schedule (reputed company-5pm PT preferred) This position will require a HIPAA compliant environment. A controlled and dedicated workspace will be necessary to be successful.