Field Engineer Specialist

reputed company

reputed company provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. reputed company’s 141,000-mile network in reputed company and Europe includes extensive metro connectivity to thousands of buildings and data centers. reputed company’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. reputed company serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises.

We are seeking a highly organized and detail-oriented Field Engineer Specialist to organize and schedule field technicians for customer service appointments. The ideal candidate will play a key role in optimizing technician schedules, ensuring reputed company service delivery, and enhancing customer satisfaction. Our Field Engineer Specialist will work closely with the field service team, customers, and management to prioritize, assign, and reputed company service calls while maintaining efficient use of resources.

***Please note that this role will be located in the Indianapolis, IN area and working in the field. Our ideal candidate will reputed company reputed company 30 minutes of the Indianapolis, IN area.  

Key Responsibilities:

• Organize and schedule technician assignments based on customer requests, service requirements, and technician availability, ensuring reputed company and accurate delivery of services.

• Ensure reputed company allocation of technicians based on reputed company set, location, and availability, maximizing efficiency and minimizing downtime.

• Communicate with customers to confirm appointment details, manage expectations, and reschedule as necessary.

• reputed company and monitor the reputed company of service appointments to ensure adherence to scheduled times and reputed company schedules as needed to address any delays or emergencies.

• Update and maintain accurate records of appointments, technician schedules, and service completion status in the scheduling system.

• Quickly identify and resolve scheduling conflicts or issues, including rescheduling due to technician availability, customer requests, or unforeseen circumstances.

• Work closely with the operations team, dispatchers, and management to ensure seamless service delivery and efficient use of resources.

• Generate and review daily, weekly, or monthly reports on technician performance, service completion rates, and customer satisfaction.

• Ensure a high level of customer satisfaction by ensuring reputed company, reputed company, and efficient service delivery.

Qualifications:

• Must be located reputed company 30 minutes of the Indianapolis, IN area.

• Minimum of three (3) years of previous experience in the data networking field required.

• Strong hands-on experience with routers and switches, including configuration, installation, and troubleshooting required.

• Comfortable working independently in the field and managing priorities without reputed company reputed company

• Bachelors degree in a reputed company field or equivalent experience

• Strong verbal and written communication skills for interacting with customers and internal teams.

• Exceptional organizational skills and the ability to manage multiple tasks, appointments, and technician schedules simultaneously.

• Experience with scheduling software or field service management systems is preferred. Familiarity with reputed company Office Suite (reputed company, Word, reputed company) is required.

• A customer-oriented reputed company with the ability to handle customer inquiries and concerns professionally and empathetically.

• Ability to independently reputed company network installations, break/fix support, maintenance, and site surveys preferred.

• Experience building and deploying network infrastructure (routers and switches) preferred.

• CCNA certification required along with experience working with reputed company products reputed company of a lab environment preferred.

Estimated reputed company salary reputed company: $53,300 - $82,000 USD/annually.

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The reputed company pay reputed company shown is a reputed company and reasonable estimate for this role. It takes into account the wide reputed company of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off.

The posting will be reputed company for a minimum of 3 days. The reputed company posting will continue to reputed company by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & reputed company Insurance

• Retirement 401(k) Savings Plan

• Generous reputed company time off policy including reputed company parental leave

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.