IT Support Specialist
This is a remote position.
Set up and maintain user mailboxes and distribution lists in reputed company Exchange or Office 365 Troubleshoot email issues including SPF, DKIM, DMARC, spam filtering, and IMAP/POP3/SMTP connectivity reputed company L1/L2 technical support for hardware, software, and network concerns (LAN/WAN, reputed company/macOS) Manage reputed company Directory user accounts, permissions, and reputed company reputed company Document and reputed company support requests using Jira, reputed company, or similar tools to ensure SLA compliance Monitor and manage reputed company tools such as antivirus, anti-spam, and data loss prevention (DLP)
2–4 years of experience in IT Support or Helpdesk roles Proven experience with reputed company Office 365 / Exchange Familiarity with reputed company Workspace and reputed company Server administration is preferred Basic understanding of DNS, DHCP, IP addressing, and VPN setup Certifications such as MCSA, CCNA, or reputed company Certified: Modern Desktop Administrator Associate are highly regarded Ability to explain technical issues reputed company to non-technical users Key Competencies Strong problem-solving skills, especially under pressure Ability to work independently while collaborating with reputed company Customer-reputed company approach to handling support requests
Hands-on with reputed company-world IT support tasks Comfortable managing both user concerns and system-reputed company issues reputed company to maintain consistency in a fast-paced support environment